Key responsibilities
run & maintain
deliver day-to-day l2/l3 support for pp & qm: incident resolution, service requests, 'how-to' inquiries, batch job monitoring, master/transactional data corrections.
Meet or exceed sla / kpi targets for response, resolution time, system availability and user satisfaction.
Perform root-cause analysis (rca) and develop permanent fixes for recurring issues (problem management).
Minor enhancements & change management
gather and analyze business requirements; prepare functional specs; configure pp/qm in s/4hana (1909 or later) for small-to-medium crs, oss notes and support packs.
Coordinate with abap, fiori/ui5, pi/po/cpi and basis teams; execute unit / integration / regression testing; manage transport migration using charm / cts+.
Support quarterly/half-yearly release cycles, feature pack stacks and cloud add-on deployments (e.g., sap dmc, ibp).
Regulatory & audit support
ensure all support and change activities comply with iso, iatf, cgmp and fda validation standards.
Produce and maintain validation deliverables-urs, fs, risk assessment, iq/oq/pq, test evidence, sops.
Assist in internal / external quality audits; close capas within agreed timelines.
Process & system optimization
proactively identify opportunities for process automation (mrp live, advanced atp, fiori apps, btp extensions).
Benchmark new s/4hana functionality, oss notes and sap best practices for pp-ds, predictive mrp, spc, qm notifications and capa workflows.
Facilitate continuous-improvement workshops with production, planning, quality and supply-chain stakeholders.
Governance & collaboration
enforce itil v3/v4 processes (incident, problem, change, release, knowledge, service reporting).
Maintain solution documentation in sap solman / signavio.
Required experience & skills
8-12 years total sap experience with
- 5 years in ams / production support.
- minimum 3 end-to-end manufacturing clients supported on ecc and at least 1 on s/4hana (1809+).
- solid hands-on configuration and debugging capabilities (tables, user-exits, badis, fiori apps).
- demonstrated compliance exposure: iso 9001, iatf 16949, cgmp, 21 cfr part 11, iso 13485 or similar.
- working knowledge of ticketing & service tools: servicenow, remedy, solution manager itsm/charm.
- itil foundation certified (or willing to certify within 6 months).
- strong analytical, communication and stakeholder-management skills; ability to translate technical issues into business language.
- fluent in english (additional languages a plus).
Core functional scope
production planning (pp)
mrp live / demand management, long-term planning, production & process orders, shop-floor control, kanban, repetitive, pp-pi, capacity planning, backflush & batch management, variant configuration (desirable).
Quality management (qm)
quality planning (mics, inspection plans, sampling procedures)
qm in procurement, production, sales & service
in-process & final inspection, results recording, usage decision
defect recording, qm notifications, capa workflows, certificates of analysis
statistical process control (spc), stability studies, audit management
somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, internet de las cosas (iot) y experiência de usuario (ux).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.