Join or sign in to find your next job
join to apply for the it manager - change & problem role at honeywell
get ai-powered advice on this job and more exclusive features.
join a team recognized for leadership, innovation, and diversity. As an it manager for change and problem management, you will lead a global team to enhance operational efficiency and effectiveness in delivering it services. You will oversee the end-to-end management of both change and problem management processes, ensuring compliance and alignment with business objectives.
join a team recognized for leadership, innovation, and diversity. The future is what you make it. When you join honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on mars. Working at honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?
you must have
* bachelor's degree in computer science, information systems or equivalent
* 7+ years of working experience in it.
* 5+ years of experience in it service management processes
* proven track record of process improvement and automation
* excellent people management skills
* excellent communication skills; oral and written.
* high proficiency in autonomously solving complex issues or challenges, navigating without constant guidance
* proficient in analyzing data with strong analytical skills
* extensive knowledge and 3-5 years' experience working with the servicenow platform.
* proficient in ms office suite (powerpoint, excel, word, power bi, power automate)
we value
* rca specialist certification
* ms degree and/or relevant certifications
* operational experience managing itil processes
* ability to identify, recommend, and implement process improvements
* strong business analytical and problem-solving skills
* it operations hands-on experience
* understanding of contemporary trends like devops, ai, and predictive analytics
* proven track record of developing processes and solutions
* change agent demonstrating continual improvement and efficiency
* enabling a "win together" mindset
key responsibilities
* scope & planning: oversee global change management review for normal, standard, and emergency changes across all business units. Ensure changes are properly planned, assessed for risk, and aligned with business objectives.
* change approval board (cab): conduct cab meetings to review and approve/reject change proposals. Maintain the change calendar to ensure all changes are scheduled appropriately and communicated to relevant stakeholders.
* change operation: support and monitor the implementation of changes, providing hypercare to ensure smooth transitions. Analyze incidents caused by changes to identify root causes and implement corrective actions. Document all processes and changes in the grc portal to maintain compliance and facilitate audits.
* problem management: lead root cause analysis (rcca) for incidents of all priorities across various domains, including but not limited to industrial engineering, it applications, business processes, it infrastructure, cloud. Conduct comprehensive root cause analysis sessions to identify and implement permanent solutions.
* process improvement: continuously implement, design, and refine change and problem management processes to enhance efficiency and effectiveness. Evaluate current procedures, identify areas for improvement, and integrate best practices.
* automation and analytics: identify and develop automation opportunities in the servicenow platform. Utilize advanced analytics and aiops to transition from reactive to proactive approaches. Design interactive dashboards and visualizations to empower data-driven decision-making.
about us
honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, we provide actionable solutions and innovation through our aerospace technologies, building automation, energy and sustainability solutions, and industrial automation business segments — powered by our honeywell forge software — that help make the world smarter, safer, and more sustainable.
#j-18808-ljbffr