Digital delivery manager
job description summary: how about becoming a maker of possible? For more than 125 years, we've pursued our purpose of advancing the world of health. We relentlessly commit to a promising future by developing innovative technologies, services and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at bd, from the manufacturing to marketing of our products, to look at the impossible and find transformative solutions to turn dreams into possibilities.
Job description
managing the delivery of aveva based product enhancement & implementation projects using appropriate frameworks.
Leading team meetings (daily scrum, sprint planning, sprint review, sprint retrospective), ensuring they are productive and within the timebox.
Monitoring project metrics, providing feedback, and helping the team identify areas for improvement.
Working with the product owner, functional analyst & other stakeholders to ensure the product backlog is clear, concise, and prioritized effectively.
Proactively communicating delivery targets, commitments, and progress to stakeholders.
Coordinating infrastructure request follow‑ups to eliminate the team's resource dependencies.
Overseeing aveva licenses on the vendor portal and liaising with the vendor representative.
Efficiently allocating and overseeing resources to ensure optimal productivity and support the team's objectives.
Planning, coordinating, and overseeing the software product release process with help of azure devops to ensure timely delivery and alignment with quality standards.
Identifying and removing impediments that hinder the team's progress, working with other stakeholders as needed.
Acting as a liaison between the team and external stakeholders, such as customers, management, and other teams.
Qualifications
minimum 5 years' experience in successful delivery of complex software projects end to end.
Bachelor's degree in computer science, engineering, information technology or related field.
Experience managing projects preferably for healthcare / medical devices customers.
Knowledge of an agile framework or method (i.e. Scrum, kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.
Ability to influence others across various levels in the organization, work independently, and manage through ambiguity.
Ability to effectively balance and prioritize multiple projects concurrently.
Strong understanding of project management methodologies and techniques.
Ability to lead and motivate teams to achieve project goals.
Experience collaborating with si delivery partners.
Experience managing sdlc deliverables in a gxp setting.
Ability to identify and resolve project issues.
Excellent communication and interpersonal skills to effectively communicate with stakeholders and team members.
Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
A good understanding of the technical aspects of the projects they are leading.
Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
Preferred skills
experience with other digital manufacturing solutions
experience working in a large matrixed and fda regulated corporation
domain experience in the life sciences industry
familiarity with jira and other prioritization tools
bd values equity in the workplace without discrimination for any disability, class, ethnicity, age, religion, gender identity or sexual orientation.
Primary work location: mex cuautitlan izcalli
work shift: type full‑time
product owner - americas engineering pod for iwpb digital platforms
role purpose: this role is responsible for defining and prioritizing the roadmap for infrastructure initiatives and products, ensuring they align with the strategic objectives of iwpb digital platforms and deliver value to our retail banking customers. You will work closely with our delivery and engineering teams, as well as our colleagues in itid, to support the delivery of world‑class service across 300+ digital banking services globally.
Main activities
define and articulate the vision, strategy, and roadmap for the americas engineering pod's infrastructure products and initiatives, ensuring alignment with overall iwpb digital platform goals.
Translate business needs and customer requirements into detailed user stories and acceptance criteria for engineering teams.
Prioritize the product backlog based on business value, technical feasibility, and strategic importance.
Manage initiatives which can provide new products to the business with a competitive edge.
Manage initiatives which protect and secure new or existing services and products to the business.
Work closely with engineering teams throughout the development lifecycle to ensure solutions meet product requirements and quality standards.
Ensure operational and system tests are successfully completed and results are shared with teams.
Ensure infrastructure billing is as per agreed estimates.
Provide regular updates to relevant stakeholders with regard to the progress of infrastructure‑related tasks in relation to agreed timelines and milestones.
Manage and report risks associated with the infrastructure area.
Ensuring infrastructure deliverables are as per the agreed quality, cost, and on schedule.
Conduct regular team meetings and produce periodic reports.
Timely escalation of issues and mitigation actions.
Manage and co‑coordinate with it teams to resolve post‑production defects and provide regular updates.
Act as the principal coordinating point for infrastructure teams.
Assist in the release of projects to production and provide post‑implementation support.
Infrastructure life cycle management, including evergreening.
Work closely with engineering teams to support the activities of infrastructure life cycle management, including patching, vulnerability fix, upgrade, evergreening and demise.
Qualifications required
ability to build strong relationships and communicate with a wide spectrum of stakeholders, especially with senior stakeholders in business & it.
Familiarity with jira, confluence, devops tools, agile methodologies, and open to new ways of working.
Experience of managing multi‑disciplined, multi‑location teams to timelines.
Ability to work in an unstructured and changing environment and adaptable to managing changing priorities with the ability to pivot on strategy and priorities when business needs arise.
Self‑sufficient and demonstrates initiative, and open to learn new practices and techniques.
Strong leadership skills with the ability to influence others positively.
Strong team player engaging and encouraging others with a forward‑thinking approach.
Open to different cultures, opinions, and working practices.
A high level of commitment and self‑motivation, together with an ability to deal with stressful environments.
Passionate about delivering value to customers.
Proven technical expertise in an it role.
Good knowledge of crisis response and recovery.
Excellent analytical and problem‑solving skills.
Highly adaptable and ability to approach things differently.
End‑to‑end systems architecture knowledge.
Devops principles for efficient delivery.
Mentoring and supporting colleagues.
Infrastructure design and architecture, with knowledge on linux, mq, oracle, mongo, and cloud technologies.
Management of risk (operational risk / fim requirements).
Language level
english level - advanced conversational english proficiency +c1.
Benefits
at hsbc we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico.
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