H-tech supports (hts) provides cutting-edge it and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert it engineers, hts offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed it support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, hts helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, hts aims to enable businesses to achieve their full potential.
tasks
it management
lead monthly it management meetings to discuss issues and improvements
manage local it projects (office moves, application deployments, etc.)
act as the main it point of contact for the subsidiary
computer & user management
configure systems using corporate image tools (ivanti)
manage it inventory in easyvista itsm
investigate and respond to security alerts (crowdstrike)
support users and enhance adoption of o365 tools (excel, powerpoint, teams, onedrive, word)
it applications & vendor coordination
coordinate with local and global it vendors (sap, crm, firewall providers, etc.)
manage setup and maintenance of printers and local devices
network, telecom & infrastructure
monitor and support sd-wan (velocloud)
install and maintain firewalls, switches, lan & wifi infrastructure
support video conferencing and ip telephony systems
maintain and document it architecture (network diagrams, system documentation)
security & compliance
ensure implementation of group it security policies
educate users on cybersecurity best practices
handle local investigations for security incidents
servers & datacenter
maintain documentation and diagrams for servers and infrastructure
support local servers (if applicable), including patching, backup (veeam), and monitoring
it support (helpdesk)
provide 1st level support (hardware, accounts, mfa, network issues)
deliver 2nd level support for local applications
troubleshoot hardware, servers, and network equipment
collaboration with global it teams (us/fr)
review it contracts and licensing
support project roadmap planning and resource allocation
monitor patching, security tools, and saas applications
assist in vpn/vlan setup and infrastructure improvements
requirements
proven experience in it infrastructure, network support, and end-user support
strong knowledge of
windows environments, o365, active directory
experience with
networking (lan/wan, firewalls, sd-wan)
hands-on experience with
security tools (e.g., crowdstrike)
ability to manage vendors and coordinate with global teams
strong troubleshooting and communication skills
fluent in
spanish & english
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