Remoto: Trabajo híbrido
SAP BASIS Level 2 Support Specialist (AMS)Porsche is expanding its presence in México through its consulting company MHP, a leading management and IT consultancy for the automotive industry and a proven expert in other sectors. With over 4,000 employees supporting 300+ customers worldwide across 19 locations, MHP Management and IT Consulting México launched operations in October and now has a growing team of thirty professionals. Our Guadalajara headquarters offers a modern, adaptable hybrid work.The RoleThe SAP BASIS Level 2 Support Specialist will provide advanced technical support and application maintenance for our integrated SAP landscape. This is a client-facing, operational role that requires collaboration with functional teams across multiple SAP modules (MM, PP, SD, LE, FI, HCM). The specialist will manage escalated incidents, coordinate cross-functional activities, and ensure system stability and optimal performance, while participating in strategic maintenance and upgrades.Key Responsibilities- Provide Level 2 BASIS support for SAP systems, including system administration, client management, transport handling, performance tuning, and troubleshooting.- Participate in client-facing discussions to assess production-critical incidents and implement resolutions.- Collaborate with functional consultants and developers to ensure smooth integration across SAP modules.- Execute system maintenance, support package installations, patches, and upgrades.- Monitor system performance, recommend optimizations, and maintain documentation and knowledge base.- Participate in 24/7 on-call rotation for after-hours production support, responding to Priority 1 and 2 incidents.- Support database management and optimization (HANA, Oracle), and assist in migrations and technical projects as needed.Required Qualifications- 3+ years of hands-on SAP BASIS experience at Level 2 or similar support role.- Strong expertise in SAP system administration, client and transport management, and performance tuning.- Knowledge of SAP modules (MM, PP, SD, LE, FI, HCM) from a BASIS/support perspective.- Experience in incident management and SLA-driven support environments.- Basic understanding of ABAP for troubleshooting coordination.- Working knowledge of ITIL framework (incident, problem, and change management).- Fluency in English for client interactions.Preferred Qualifications- SAP BASIS certification.- Experience with SAP S/4HANA and migrations.- Knowledge of SAP Solution Manager and monitoring tools.- Experience with cloud-hosted SAP environments (AWS, Azure).- Bachelor’s degree in Computer Science, Information Systems, or related field.
📌 Sap BasisSupport
🏢 MHP – A Porsche
📍 Lagos de Moreno