The role…at soho house, the general manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a soho house & co. property. Including day-to-day staff management, a general manager is also an ambassador for the soho house brand and fully embraces our ethos, supporting staff, member, and guest experience. As general manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, and support operations and member/guest satisfaction. The general manager works very closely with internal and external stakeholders to ensure optimal experience results from unforgettable moments through staff, food, drink, events, and amenities.a successful general manager will collaboratively partner with the executive chef, head of operations, and coo to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability.main dutiesinfluential leader and strategic business partner to internal and external stakeholders by assessing business objectives and delivering an elevated, approachable, and profitable experience that is consistent and regularly assessed for improvement and innovation.responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.adhere to soho house & co company policies for food safety, allergy procedure, and creating an overall safe and inviting space for members, guests, and staff by partnering with health & safety leaders and following local, government, and regional compliance and abiding by legal standards.collaborative partner to all leading head office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through hr, recruitment, learning & development, f&b/operations, marketing, pr, social, events & programming, finance, housekeeping, and facilities.oversee the creation, collaboration of regional properties (if applicable), execution, and planning of any “big moment” such as winter roof conversions, halloween, and off-site festivals within the region to ensure a smooth, profitable experience for our members, guests, and staff.guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience.provide leadership relative to annual marketing plans and partnership with other leaders within membership, marketing, food & drink, and finance.required skills/qualificationsat least 10+ years managing high-volume food and beverage (f&b) or multi-unit operations.innovator and influencer with previous experience managing f&b operations that focus on service and providing top-quality experiences through food and drink.creative and analytical thinker who encompasses strong business aptitude and is driven by results and guest satisfaction. Naturally hospitable.excellent interpersonal skills and ability to build relationships (internal/external) as well as being highly organized, efficient, and detail-oriented.understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.interview all new and prospective hires (internal/external) and adhere to p&d policies while positively providing support to the team in terms of growth, development, and success planning.monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
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