The role is responsible for the delivery of post-sales support to global banking and markets (gbm) and commercial banking (cmb) clients, across a full range of global liquidity and cash management (glcm) products. The role incorporates client integration, client implementation and client service.
the tasks for this role will include some or all of the following:
• help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• use professional and technical expertise to provide credible observations and recommendations to others
• understand and describe which products and channels relate to specific customers
• actively engage with colleagues across hsbc to ensure that all customer's needs are met at the first point of contact
• help to understand clients' needs in order to improve our offering to existing customers
• deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• contribute to the development and implementation of a risk aware client management culture
a portfolio of gnb (global network banking) corporate clients will be assigned for day-to-day support, focused on gps treasury products and electronic banking.
strong problem-solving skills
empathy and customer service mindset
ability to work under pressure
knowledge of e-channels and gps products (preferred)
intermediate to advanced english
assertive communication
good judgement to escalate complex and sensitive matters (payroll, urgent payments, etc.)
hsbc is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., we consider all applications based on merit and suitability to the role.