Location: aguascalientesindustry - sector: financial services – bankingwhat you’ll do?Team leadership & capability building: lead and manage the sap delivery team based in mexico, fostering a culture of accountability, collaboration, and continuous improvement. Recruit, develop, and mentor a high-performing team of sap consultants, architects, and developers. Define clear roles and responsibilities, set performance expectations, and conduct regular performance evaluations. Establish and maintain an effective in-person working environment to enhance team cohesion and productivity. Provide leadership, guidance, and support to team members, encouraging innovation and continuous learning. Global collaboration: act as the primary liaison between the mexico delivery center and teams in the us. Ensure alignment on project goals, timelines, and deliverables across geographies. Facilitate regular communication and knowledge sharing between global teams. Client management: build and maintain strong relationships with key clients, understanding their business requirements and providing innovative sap solutions. Act as a trusted advisor to clients, offering insights and recommendations to optimize their sap investments. Ensure high levels of client satisfaction through timely delivery, quality service, and effective communication. Talent acquisition & retention: partner with hr and recruitment teams to ensure open roles are filled promptly with high-quality candidates. Drive onboarding and training programs to accelerate new hire productivity. Implement retention strategies to maintain a stable and motivated workforce. Delivery oversight: take ownership of delivery performance for accounts supported by the mexico center. Dive deep into delivery issues, identify root causes, and implement corrective actions. Ensure adherence to slas, quality standards, and customer satisfaction metrics. Operational and financial management: define and track key performance indicators (kpis) for the delivery center. Develop and manage the sap practice budget, including forecasting revenue, expenses, and resource requirements. Monitor financial performance metrics, analyze variances, and implement corrective actions as needed. Drive process improvements and automation initiatives to enhance efficiency. Ensure compliance with organizational policies, security standards, and audit requirements. Qualifications: bachelor’s or master’s degree in computer science, information systems, or a related field. 15+ years of experience in sap delivery, with at least 10 years in a leadership role. Strong understanding of sap modules and implementation methodologies. Proven experience managing cross-functional and cross-cultural teams. Excellent communication, stakeholder management, and problem-solving skills. Fluent in english and spanish (preferred). What you’ll bring: we are seeking an experienced and dynamic sap delivery center lead to oversee our sap delivery center based in mexico. This role is critical in managing a high-performing team, ensuring seamless collaboration with global teams in the us and india, and driving excellence in sap service delivery. The ideal candidate will have a strong background in sap, proven leadership capabilities, and a passion for building a collaborative and accountable work culture. Soft skills:work underpressure, quality at work, results orientedwhat can you expect in a career with capgemini?Working in a team environment, consultants will focus on the analysis, design and development of technology-based solutions for capgemini’s clients. You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.you will contribute to client satisfaction by providing timely and responsive value-added services and work products.capgemini offers a competitive compensation and benefits package.headquartered in paris, france, capgemini has a presence of more than 340 thousand professionals in mexico distributed among 3 sites located in mexico city, monterrey and aguascalientes. A deeply multicultural organization.capgemini has developed its own way of working, the collaborative business experiencetm, and draws on rightshore, its worldwide delivery model.you will love this job becausecapgemini focuses on giving each new hire a you-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: honesty, boldness, trust, freedom, team spirit, modesty, and fun.capgemini cultivates an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically.“at capgemini mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”