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Customer experience support

J.B. Hunt Transport Services, Inc.
Publicada el 13 marzo
Descripción

Job objectiveefficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.advanced english requiredworkplace: torre 2, plaza uptown juriquilla. Salary: $15,000 mxn per month before taxesminimum qualification: bachelor's degrees related to logistics from mexico.schedule: monday to saturday, 7:00 am – 2:00 pmkey responsibilitiesscheduling and tracking of shipmentsbook loads and record customer orders.schedule and reschedule pickup and delivery appointments using appropriate reason codes.monitor freight in transit and anticipate rescheduling to avoid penalties.documentation management and regulatory complianceprocess shipping documents in accordance with border customs import/export regulations.provide documentation to validate customer disputes.maintain updated records and files, code documents, and compile operational data.customer communication and supportconfirm product orders and coordinate delivery appointments.resolve appointment requests in locked-out areas and establish specific customer requirements.maximize customer satisfaction through proactive service.interpersonal relations and collaborationbuild and maintain relationships with new and existing customers.collaborate with other business segments to resolve load-related issues.provide internal support for logistics incidents.required competencies• multitask experience• organization and attention to detail• effective communication• customer orientation• knowledge of logistics processes and customs regulations• problem-solving under pressure.este puesto es con hunt mexicana, s.a. de c.v.by proceeding with your application, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in the linked hunt mexicana, s.a. de c.v.'S privacy policy:do you give your consent for the processing and transfer of your personal data (including sensitive and financial data for the necessary and non-necessary purposes) under the terms provided in hunt mexicana, s.a. de c.v.'S privacy policy linked at the bottom of the job description?By proceeding with scheduling a prescreen interview, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in hunt mexicana, s.a. de c.v.'S privacy policy linked here: aviso de privacidad.pdf

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