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here you really make an impact: your career, people, the world
hotmart is a global technology company, the leader in digital business, driving a market of +$10b dollars in creators' earnings, and a protagonist in the creator economy with more than 200,000 creators. Based in the netherlands, our +1,700 troopers - as we affectionately call our employees - are spread across seven countries.
our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with autonomy, freedom and “love”, to always remember to nurture sincere relationships and care about the people around us.
we form a multiplatform ecosystem that drives the creator economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business.
what you should know about the job
our go-to-market team, based across latam, is looking for a client-focused and goal-driven individual to help new clients successfully integrate and flourish on the hotmart platform.
as an onboarder/customer success consultant, you will play a vital role in ensuring new clients are set up for success, guiding them through the onboarding process, and helping them increase their initial sales before handing them off to the customer success (cs) team for ongoing support. Your efforts will significantly contribute to client satisfaction, retention, and overall growth of hotmart's market presence in the region.
client onboarding and integration
* facilitate the onboarding process for new clients, ensuring they have a thorough understanding of the hotmart platform.
* assist clients with setting up their products, sales funnels, and promotional campaigns on the platform.
* provide guidance on platform features, ensuring clients are utilizing the tools effectively to drive early success.
* work closely with clients to identify key opportunities for increasing their sales in the initial stages.
* analyze performance data to provide actionable insights and suggestions for campaign optimization.
* proactively monitor and support clients to address any barriers to their early sales success.
client engagement and retention
* build strong relationships with clients during the onboarding phase, ensuring they feel supported and confident.
* encourage early platform adoption and highlight success stories to motivate clients.
* transition clients seamlessly to the customer success team once they reach key milestones in their onboarding journey.
cross-functional collaboration
* collaborate with sales, marketing, and customer success teams to align onboarding activities with overall business objectives.
* provide feedback to product and business intelligence teams to improve the client onboarding experience.
* assist in the development of onboarding best practices and training materials to enhance team efficiency.
qualifications
* 2+ years of experience in a client onboarding role, customer success, account management, or a similar client-facing position.
* experience working in a sales-driven environment, preferably within the digital products or tech industry.
* fluent in spanish, with advanced conversational english (b2+).
* strong interpersonal and communication skills, with the ability to build trust and rapport with new clients.
* analytical mindset with the ability to translate data into actionable insights.
* proactive attitude, willing to take initiative and provide solutions to client challenges.
* based in latam with a hybrid working model.
come to hotmart
being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate.
come to hotmart and fall in love for transforming: you, your career, the world!
seniority level
* seniority level
entry level
employment type
* employment type
full-time
job function
* job function
human resources
* industries
technology, information and internet
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