Customer success strategist
we're a cooperative, fun, and caring team of contributors who enjoy laughing together while providing each other with the support, tools, and expertise to succeed with our customers.
the ideal candidate will drive successful adoption and retention of our products within their portfolio of customers.
* drive successful adoption and retention of our products within your customer base.
* become an expert on our platforms' value so you can offer credible guidance on how best to apply them to your customers' specific operational processes and business challenges.
* using a consultative approach, help customers maximize product value by teaching them how to leverage new or unused features.
key responsibilities:
* product adoption: drive successful adoption and retention of all our products within your portfolio of customers.
* platform expertise: become an expert on the value of our platforms so you can provide credible guidance on how best to apply them to your customers' specific operational processes and business challenges.
* customer enablement: using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features.