Join our customer service team at helen of troy and make an immediate impact on our trusted brands: oxo, hydro flask, osprey, honeywell, pur, braun, vicks, hot tools, drybar, curlsmith, revlon, and olive & june. Together, we build innovative and useful products that elevate people's lives everywhere every day.
look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
position: customer service representative
department: customer service
work location: mexico city, mx, hybrid (work 3 days onsite)
hybrid schedule: helen of troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in-office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.
what you will be doing:
the mission of the customer service representative involves managing the company's accounts receivable processes to ensure timely and accurate billing, collections, and cash flow management. This role focuses on developing strategies to optimize collections, maintaining accurate records, and ensuring compliance with financial regulations. Additionally, the controller works in close cooperation and partnership with the sales department to improve overall efficiency in revenue collection, which keeping a customer-centric approach.
* attention to assigned customer portfolio, such as wholesale, self-service, and departmental.
* validation and implementation of specific processes requested by each customer for delivery, in coordination with the ar and warehouse areas.
* follow-up, monitoring, and execution of processes for order invoicing.
* tracking and monitoring of appointments and shipments for delivery to the customer.
* tracking and identifying cancellation reasons for remittances and invoices.
* registration or modification of branches.
* registration of cross-references for validation in the edi interface.
* code validation (items, ean13, dun14, uom, pricing).
* registration or modification of price list.
* to follow up and notify orders with smaller amounts.
* validation with ar to confirm that the customer does not have an overdue balance.
* validation and confirmation of information contained in the order.
* product reservation by batch (line by line).
* report missing items and dwo codes.
* cancel product shortages and process order. Registration or updating of modifiers within the invoice, such as special commercial discount and volume discount.
* confirm that the interface 940 file is generated for the logistics operator.
* notification of order processing to the logistics operator's team. The email contains specifications, requirements, and order lists, among others.
* follow-up of appointments, consolidations, and direct deliveries.
* follow-up to order delivery confirmation.
* the cause of rejections is validated for customers who are delivered with a remission to notify the operations team, so they can close the process for invoice generation.
* for orders that are invoiced immediately, the reason for the partial rejection will be validated for the application of bts (back to stock) and/or total cancellation to apply total return.
* with the incorporation of new customers and products, it is vital to carry out previous tests of receipt and order processing to ensure the accurate application in each module (cs, ar, finance, edi).
* generation of product reservations per customer. Manage reservations at the request of the sales area for seasonal products.
skills needed to be successful in this role:
* proficiency in microsoft office (word, excel)
* knowledge of use in oracle – om (order management)
* management of portals for customers’ suppliers such as: amazon, soriana, grupo comercial dsw, costco, sanborns, liverpool, among others
minimum qualifications:
* bachelor of business administration, finance, or related careers
* 3 years of specific work experience in customer service and billing
* strong spanish-english oral and written communication skills
* advanced english
benefits: salary + bonus, healthcare, dental, vision, paid holidays, paid parental leave, 401(k) with company match, basic life insurance, short term disability (std), long term disability (ltd), paid time off (pto), paid charitable (volunteer) leave, and educational assistance.
wondering if you should apply? Helen of troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
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founded in 1968, helen of troy is a prominent player in the global consumer products industry, offering diverse career opportunities across north america, south america, europe, and asia. We boast a collection of renowned brands such as oxo, hydro flask, osprey, honeywell, pur, braun, vicks, hot tools, drybar, curlsmith, and revlon – many of which rank #1, #2, or #3 in their respective categories, making the helen of troy name synonymous with excellence and ingenuity.
at helen of troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets helen of troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
the above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
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