Senior service delivery manager
the primary responsibility of this role is to oversee a team of experts to ensure high-quality service delivery and resolve critical issues.
* develops and implements strategies for enhancing customer satisfaction through effective service level management.
* communicates operational challenges and business intelligence to the team, fostering collaboration and informed decision-making.
* fosters the growth and development of team members by providing coaching, identifying training needs, and promoting skill enhancement.
* establishes clear expectations, assigns tasks, sets priorities, and deadlines to optimize team productivity and performance.
* maintains a close watch on team productivity, operational performance, and takes proactive steps to develop solutions.
key competencies
* demonstrated fluency in english language skills for effective verbal and written communication.
* self-driven, disciplined, with strong stakeholder relationship management skills.
* excellent investigative, analytical, technical design, and implementation skills.
* possesses excellent communication, presentation, and collaboration skills.
* able to think creatively and analytically in problem-solving environments.
* effectively manages multiple priorities in high-pressure situations.
experience with incident, problem, and change management programs is highly valued. Technical expertise includes 3+ years of experience in customer service monitoring, it fundamentals, itsm tools, operating systems (windows, linux, aix), hypervisor technologies, network devices, storage, backups, and databases.
benefits: as a key member of our team, you will have the opportunity to work with cutting-edge technologies and contribute to the growth and success of our organization.
ongoing development: we are committed to the ongoing development of our staff and provide opportunities for training, mentorship, and professional growth.