Job description
position overview:
we are seeking an innovative and detail-oriented process automation engineer to join our team. As a key member of our operations, you will lead and drive automation initiatives by partnering with service lines to identify opportunities, design, and develop low/no-code solutions to reduce manual activities.
key responsibilities:
* collaborate with service lines and bpos to identify business needs and conduct process deep dives to uncover improvement opportunities.
* serve as an internal advisor on potential solutions that drive efficiency, coordinating validation with the global team.
* lead solution feasibility assessments, value case development, qualification, and implementation plan definition.
* develop and execute implementation plans using agile methodology to prioritize workload, measuring benefits, impact/effort, and return on investment.
* design automation solutions and to-be process flows.
* implement solutions using low/no-code technologies (e.g., power apps, power automate, ai builder, power bi, virtual agent, copilot).
* manage automation projects with external developers (it, automation coe, vendors), tracking, monitoring, and reporting on project status to ensure timely completion and compliance with expected results.
* lead testing and value realization control to ensure sustainable results.
* support the creation of standard operating procedures for implemented projects.
* create and share use case success stories.
* benchmark use cases and new technologies to stay ahead of industry trends.
* implement quick improvements to drive immediate benefits.
requirements
education and experience:
* bachelor's degree in engineering, business administration, it/systems, etc.
* microsoft power platform developer certification (desirable)
* 2+ years of experience in process automation
* experience in the shared service center environment is a plus
* advanced english
technical skills:
* process management and improvement: proven experience in process mapping/design, problem-solving and automation projects
* process automation: proficient with microsoft power platform (power apps, power automate, power bi, virtual agent, ai builder) and winshuttle development
* project management skills
* demonstrate ability to understand complex business needs and align them to the strategic transformation stakes for the business
* stays informed about emerging trends and technologies in the automation space and facilitates knowledge sharing across gbs.
soft skills:
* communication: excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders clearly and concisely.
* teamwork: strong ability to work collaboratively in a diverse, international team. Adaptable to different working styles and cultures.
* problem-solving: high analytical and problem-solving abilities. Capability to think critically and troubleshoot issues effectively under pressure.
* customer focus: strong customer service orientation. Commitment to understanding and meeting the needs of internal clients.
* time management: efficient time management and multitasking skills. Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
* adaptability: flexible and able to adapt to changing circumstances and requirements. Eager to learn and stay updated with new technologies and processes.