At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, spoton was:
- named one of fast company's most innovative companies of 2024
- awarded great places to work and built in's best workplaces for the third year in a row
- selected as the best overall restaurant pos by nerdwallet
- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
*job summary*
the tech expert provides hardware and tech support for payment devices, printers, and peripherals. This role requires a strong technical background, troubleshooting skills, and excellent customer service to assist with hardware-related issues.
*key responsibilities*:
*hardware & technical support*
- diagnose and resolve issues with payment devices, printers, and scanners.
- guide customers through setup, configuration, and firmware updates.
- troubleshoot connectivity issues (usb, bluetooth, wi-fi, tcp/ip).
- support pos system integrations and basic os navigation (windows, android, ios).
*it & networking basics* _(must-have)_
- assist with network setups, ip configurations (static vs. Dhcp), and connectivity diagnostics.
- explain basic commands (e.g., ping, cmd) and guide customers through cabling setup.
- differentiate between modems, routers, and switches for troubleshooting.
*customer-centric support* _(must-have)_
- communicate technical solutions clearly and avoid jargon.
- handle calls professionally, managing frustrated customers with empathy.
- follow escalation procedures and document cases accurately.
*problem-solving & troubleshooting*
- use step-by-step workflows to identify root causes (hardware, software, or user error).
- collaborate with senior teams on complex issues outside standard procedures.
*multitasking & organization*
- manage multiple cases efficiently and prioritize based on sla requirements.
- use crm systems (salesforce preferred) to log cases and track resolutions.
*tools & system knowledge*
- operate ticketing systems (zendesk, freshdesk, salesforce).
- utilize remote support tools (teamviewer, logmein) for troubleshooting.
*interpersonal & teamwork skills*
- share knowledge with teammates to improve support efficiency.
- stay composed under high call volumes and adapt to new updates quickly.
✔ strong hardware and networking troubleshooting skills
✔ clear and assertive communication with customers
✔ ability to multitask and manage case documentation effectively
✔ experience with crm and remote support tools
✔ team-oriented with a problem-solving mindset
*what we offer*:
- *base salary*: $18,250.00 mxn + *performance bonus*: $3,660.00 mxn
- *food vouchers*: $1,500.00 mxn per month
- *comprehensive benefits*: law benefits, sgmm, visual insurance, dental insurance, life insurance
- *work-life balance*: two days off per week
- *perks*: total pass (gym membership), career development & growth opportunities
this role is ideal for a tech-savvy professional who enjoys problem-solving, customer interaction, and working in a fast-paced support environment.
Li-onsitespoton is an e-verify company.