**Job Function**:
Customer Management
**Job Sub**Function**:
Technical Customer Service
**Job Category**:
People Leader
**All Job Posting Locations**:
Mexico City, Mexico
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
**We are searching for the best talent for**360 Solutions Specialist.**
**Purpose**:
The 360 Solutions Specialist role is critical to shape the ongoing success of the business: developing and executing new strategies to propel us into being an Integral Solutions leader in Mexico. Some of the essential duties and responsibilities are:
**You will be responsible for**:
- Ensure the correct delivery of the solution to customers with the highest quality standards; seeking operational excellence and sustainably achieving established service levels.
- Guarantee the established contracts and the profitability levels expected by the company are met
- Control and improve the execution of OPEX assigned for operations in the territory, as well as manage and execute in a timely manner the CAPEX Budget
- Administration, control, protection and good use of assets assigned to operations, including fixed assets and inventory
- Lead and collaborate with the commercial team to ensure the aligned growth of the business and operations, seek continuous improvement of processes in terms of Productivity, Costs, Service Level, Quality
- Lead and guide the operations teams in the territory, seeking the formation of teams of High performance and the growth of personal and technical skills required for all positions
- Lead a team of approximately 40 people under your charge indirectly
- Search for new business opportunities
- Present results on a monthly basis to the different stakeholders (internal and external)
- Promote innovation within your territory to continue differentiating the solution in the market
- Promote a culture of ethics and compliance within your team / territory
- Limited Travel (15% approx.)
**Qualifications / Requirements**:
- Education: University / Bachelor’s Degree or equivalent is required
- 5 years of professional relevant operations or commercial experience including sales and/or marketing
- Experience in Medical Devices / Medtech is strongly preferred
- Strong leadership & interpersonal skills
- Highly self-motivated with ability to direct, lead, and motivate self and others
- Creative thinker, with strong problem-solving abilities
- Excellent communicator with effective influencing skills
- Strong analytical & organizational skills
- The ability to collaborate in a cross-functional and virtual team environment is required
- Highly curious with strong customer-centric problem-solving mindset and ability to deliver
- Fluent in English