Location: colony spaces, colima, mexicoemployment type: full-timecompensation: $18,400–$26,250 mxn monthly (depending on experience)benefits: health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more
work schedule / hybrid details:
training: first 2 weeks will require monday–friday, 8:00 am – 5:00 pm in-office for onboarding and training.
Post-training hybrid: 2 days in-office, 3 days remote.
Working hours: 8-hour shifts aligned to cst timezone. Support is available to clients from 7:00 am – 7:00 pm cst, so shifts will be scheduled within these hours depending on business needs.
We are looking for a support specialist, workforce to provide outstanding support to our payroll clients. You will collaborate with sales, implementation managers, and third-party partners to ensure clients have a seamless experience with payroll solutions.
The ideal candidate is detail-oriented, organized, technically savvy, and capable of managing multiple tickets and tasks simultaneously. Strong communication skills, a solution-oriented mindset, and a passion for helping clients succeed are critical.
Key responsibilities
respond to technical support tickets related to payroll and workforce products
request and gather information from customers to troubleshoot issues
contact customers via phone or screen sharing to resolve problems
guide customers on payroll integrations and product functionality
diagnose, document, and elevate software defects to internal teams
participate in live chat support for real-time customer assistance
manage and prioritize a personal queue of support tickets
identify gaps in internal or customer-facing documentation and suggest improvements
track and share recurring ticket trends with the implementation team
conduct basic product training sessions for customers as needed
collaborate with sales, implementation managers, and third-party partners to ensure client success
qualifications
prior experience with payroll or hr systems
strong attention to detail and ability to troubleshoot technical issues
ability to manage multiple tickets and tasks simultaneously
proficiency in excel
clear english communication skills (written and verbal)
ability to explain technical concepts in simple terms to customers
strong technical aptitude and experience working across multiple platforms
solution-oriented mindset with the ability to remain calm under pressure
strong customer service skills and problem-solving abilities
nice to have
familiarity with restaurant management systems
experience with restaurant labor scheduling or labor management
understanding of basic accounting principles and journal entries
understanding of labor accruals
experience providing software or saas technical support
experience conducting customer training or onboarding sessions
experience working with live chat or multi-channel support environments
health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more
growth opportunities: as a key player i you’ll have the chance to shape your role and grow with us.
Innovative culture: join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates will be kindly asked to agree to lago’s confidentiality and non-circumvention agreement. This ensures a respectful and professional experience for everyone involved.
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