The ops sup analyst 1 is an entry‐level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day‐to‐day operations support in alignment with citi operations support infrastructure and processes.responsibilitiesperform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)provide regular status updates for all project participants and create presentations for steering committee updateswork with various legal & compliance teams to obtain sign‐off on all regulatory business requirementsserve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesrecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinescreate and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirementscreate, manage and maintain project plans and act as the project manager for all follow‐ups across various departmentswork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesfulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metricsqualificationsprevious relevant experience preferredproficient in microsoft officegeneral knowledge of client reporting across the industry and our competitorsworking knowledge of sql environments and database queriesproven organization and time‐management skillsdemonstrated problem‐solving and decision‐making skillsconsistently demonstrates clear and concise written and verbal communication skillseducationbachelor's degree/university degree or equivalent experienceother job‐related duties may be assigned as required.para la posición requerimoscarrera terminada lic. Contabilidad o administración de empresasexperiência en análisis de informaciónhabilidad para identificar riesgo en procesoselaboración de informesespecializado en dirección financiera y contabilidadfuertes habilidades de liderazgo y coordinación de equipos de trabajocompetente resolviendo problemas multifactoriales en situaciones adversashabilidades personales y comunicativas en entornos laboraleshabilidad de trato y relaciones interpersonales cordialeshabilidades comprobadas de organización y gestión del tiempohabilidades comprobadas de toma de decisiones y resolución de problemascolaboración y trabajo en equipocompromiso con el cumplimiento a las políticas institucionalesmantener una actitud positiva y controlada ante situaciones de trabajo bajo presióninterés por la toma de decisiones y trabajo en equipoconocimiento sistemas contables full suit y teosconocimiento en sistemas contables full suit y teosel objetivo de la posición esanálisis de conciliaciones bancarias y procesos contables, desarrollo de estrategias para monitoreo de procesos, desarrollar operaciones contables y de sistemasel área que realiza conciliaciones contables de información que generan los dispositivos de servicios instalados en la red de sucursales y se da atención a usuarios del negociohay que asegurar que toda la red de dispositivos sea conciliada en el día para transmitir el saldo contable a los librosprocesos apegados a las políticas institucionaleshay que asegurar que la función genere ocasión a las aclaraciones de nuestros clientesla modalidad y horario de la posición estecnoparque-azcapotzalcoen sitiolunes a viernesde 9 a 19 hdisponibilidad de laborar días festivos oficiales y/o descansos con phejob family group: operations - corejob family: operations supporttime type: full timeciti is an equal opportunity and affirmative action employer.
qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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