Overview
the logistics coordinator handles transactional work on the accounts and will work closely with transportation providers (carriers) and internal support teams to identify opportunities for improvement. The lc is the primary transactional based day to day contact and covers the customer service role at plant level. The lc will play a key role in achieving protrans objectives and contribute to identifying, analyzing, and developing supply chain solutions to improve customer’s experience.
essential duties and responsibilities
* communicate with tl carriers to confirm pickups and deliveries, manage exceptions, and perform check calls in protrans’ tms system.
* identify international routes per supplier/customer and coordinate with transfer, us and mx brokers to secure on-time crossing. Notify customers about any deviation in customs process at the border.
* arrange expedite shipment needs of the customer and effectively communicate with protrans’ expedite team.
* assist customer plants with daily operational issue resolution.
* escalate service level issues to the operations manager as needed.
* communicate holiday schedules to customers and/or any internal adjustments at protrans.
* ensure customers are aware of any exceptions in performance, delays, etc.
* ensure reporting is distributed as necessary (daily, weekly, monthly).
* work with protrans’ accounts receivable team to secure timely billing.
additional duties for 3pl accounts
* logistics plan management: understand the logistics plan for their customer and submit complete changes/adjustments to the plan.
* enter bid requests as necessary to accommodate the plan and adjustments.
* handle unplanned requests to accommodate the customer.
qualifications
* critical thinking / problem solving. Use problem-solving skills and excellent customer service to resolve complex logistics issues.
* serve as the integral point-of-contact between protrans and the customer.
* interact with varying levels of management and operations within a matrixed organization.
* remain compliant with customs and c-tpat regulations and procedures.
* adapt quickly to changing circumstances within logistics.
* strong time management skills and ability to manage multiple tasks and projects.
education and/or experience
* 1+ year of industry experience within logistics and supply chain and/or bachelor’s degree in logistics, transportation or related business field.
* automotive logistics experience preferred but not required.
* willing to travel nationally and internationally to customer locations within the protrans international network.
* experience using web-based business intelligence tools and microsoft office.
language skills
* solid verbal and written communication skills in english (bi-lingual abilities in spanish preferred).
seniority level
* entry level
employment type
* full-time
job function
* management and manufacturing
industries
* transportation, logistics, supply chain and storage
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