*join a team recognized for leadership, innovation and diversity*:
the lead customer experience specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the customer service team
excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
*key responsibilities*
- work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
- clear concise communications with local office support & operations
- work within guidelines of global policies and processes, utilization of a coe and local office support model to maximize productivity
- order processing & order management
- follow & comply with customer experience policies
- develop and maintain effective working relationships on a regional scale with internal customers, pmt business leaders, logistics and isc personnel
- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
- learn best practices from developed team.
*you must have*:
- preferred minimum of 2 years' experience in a customer services environment
- experience working in a multi discipline team
- experience in sap
- good understanding and operational experience
- ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
- ability to interact with a wide variety of customers in various countries
- demonstrates an ability to understand customer requirements and priorities to make the right business decisions
- interpersonal skills
- oral & written communication at all levels
- sound judgment, problem solving & appropriate decisiveness
- can effectively and confidently present to small groups within the team
- english fluent
*we value*:
- understands how different functions within his/her own organisation interrelate to each other
- understands and is familiar with the honeywell values
- understands the importance of health and safety in the workplace
- good knowledge of erp a plus
li-hybrid
*additional information*:
- * job id*:req
- * category*:customer experience
- * location*:av. Santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- nonexempt