Salesforce application senior engineer
in this opportunity you will:
* deliver reliable 24x7 infrastructure and application portfolio
* partner with application development teams to deliver operational readiness for new applications and features.
* collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
* be a key contributor to the service management leadership team.
* drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding slas.
* responsible for developing, monitoring and analyzing business operational and technical key metrics.
* effectively articulate complex problems, concepts, and solutions to varied audiences.
* contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
* lead complex initiatives such as large-scale upgrades.
* partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
* ensure documentation, processes, and procedures are updated regularly.
* act as an escalation point for staff and internal customers.
* participate in the budgeting process. Provide coaching and mentoring to staff.
* foster a continuous learning culture and a curiosity about emerging technologies.