Please submit your resume in english
this is a 100% remote job, you will work from home
m chemical company inc.
job description
job title: customer support - petroleum
- logistics coordinator
reports to: customer support manager
job summary:
customer support accepts and processes purchase orders from customers and arranges the fulfillment of these purchases, from date of order through delivery of product.
additionally, authorization to ship the product is obtained by verifying the account receivable (ar) status of customers.
customer accounts with ar issues are referred to management for resolution prior to shipping.
*qualifications*:
minimum high school graduate, prefer college graduate
intermediate or higher skills in microsoft office suite (excel/word)
experience working with crm (customer relationship management) and erp (enterprise resources planning) systems
- (chempax experience a plus)
experience with customer service
outstanding attention to detail
a/r experience preferred
experience with customer fulfillment software system(s)
experience with verification of purchase orders
experience with scheduling complex deliveries
strong problem-solving skills
excellent english verbal and written communication skills
ability to work independently and/or in a team environment
excellent time management, organizational, and multi-tasking skills
customer service approach with a sense of urgency
ability to work in a face paced work environment with rapidly changing priorities
a positive, motivated, can-do attitude to excel
ability and willingness to work overtime as required.
attend work on a regular and consistent basis
*major responsibilities*
*essential functions of the job*:
input data onto a shared team spreadsheet, new orders, inventory, in alphanumeric order
ability to recognize errors in inventory entries on the spreadsheet if someone entered a wrong formula
entry of customer purchase orders into company's order processing system (chempax)
*purchase order processing*
- upon receipt of customer purchase orders, must verify all details are correct with sales management:
- pricing of items
- quantity of items ordered
- delivery location
- billing address
- delivery driver safety requirements
- truck type to be used for shipping (flatbed trailer-open or enclosed trailer)
- customer receiving hours and days of operation,
- delivery instructions (such as "check in with security," bring 3 copies of bill of lading, etc.),
- payment method and payment terms,
- required delivery date.
*warehouse selection*:
all customer orders have to be analyzed as to which warehouse the company will select to ship its product to the customer.
this is accomplished by:
- from the master list of warehouse locations, pick the warehouse that is closet to the delivery address of the customer.
*freight brokers*:
- number of pallets
- gross weight
- truck type
- hazmat or not
- items being shipped
- *do not send any information as to pricing and payment terms*
*accounts receivable: (ar)*
- prior to shipping orders, check the ar aging and determine status of the customer account.
if account is in arrears, contact management to determine course of action.
*after order is shipped and received by the customer*:
- obtain, usually a scan sent to customer support, a receipt of delivery of the product.
pay: $10,* - $32,* per month