We are seeking for a new talent to join the performance & quality team where you will have the opportunity to collaborate in a bank project. The client is a company specializing in financial services.
responsibilities:
* as a business transformation representative, you will be responsible for developing operational excellence practices, trainings, tools, and methods.
* ensure projects are performed according to procedures, processes, and guidelines.
* expected to be an sme, collaborate and manage the team to perform.
* responsible for team decisions.
* engage with multiple teams and contribute on key decisions.
* provide solutions to problems for their immediate team and across multiple teams.
* expert proficiency in business process design is required.
* expert proficiency in journey management is recommended.
* business model strategy expert proficiency is suggested.
* create and implement innovative business process design strategies to enhance operational efficiency.
* lead cross-functional teams to drive business transformation initiatives.
* analyze and optimize existing processes to improve overall performance and quality standards.
* develop and deliver training programs on operational excellence practices.
* collaborate with stakeholders to identify and implement process improvement opportunities.
location: monterrey.
role : 80% on site, 20% remote
qualifications:
* advance english level b2-c1
* bachelor s degree bachelor of science with a major in business administration,
desirable certifications:
* lean six sigma
* project management
* business process management
* scrum okr professional