It support engineer

*key responsibilities*
- respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware.
- deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers.
- support network-related activities, including connectivity issues, equipment changes, and infrastructure transitions
- perform initial diagnostics and troubleshooting of server and system performance incidents.
- maintain accurate records of it assets, configurations, and service activities.
- manage and document support requests through the it service management system, ensuring timely resolution and proper follow-up.
- partner with external vendors and service providers during installations, upgrades, and special projects.
- participate in cross-functional it initiatives and technology improvements.
- provide technical guidance and act as an escalation resource for more complex support cases.
*requirements*:
- bachelor's degree or equivalent experience.
- experience supporting windows desktops and microsoft 365 environments.
- basic knowledge of windows servers and lan/wan technologies.
- strong troubleshooting and customer service skills.
- strong written and verbal communication skills.
- *advanced english is required.*
pay: $1.00 - $2.00 per month
application question(s):
- what is your level of english?
- what are your salary expectations?
*experience*:
- it support: 5 years (preferred)
- windows desktops and microsoft 365 environments: 5 years (preferred)
work location: in person