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about us
we are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
about us
we are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
as a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
about the role
dnv is seeking a client service specialist.
this role will be serving our business assurance team.
this role will be based out of our dnv mexico city office.
what you’ll do
* manage client projects from contract signing to accounts receivable, ensuring smooth execution.
* provide a high level of customer service to meet client expectations.
* oversee internal coordination and project outcomes, efficiently handling internal and external client requests.
* communicate directly with clients to address concerns and provide tailored solutions.
* ensure data quality and adherence to timelines in compliance with scheme requirements, dnv's icp, and internal kpis.
* coordinate planning efforts between auditors and clients, maintaining audit timing windows.
* review audit data and update multi-system databases to reflect certification changes.
* consistently meet key kpis related to scheduling, planning, response times, and reporting.
* collaborate with sales, technical teams, and auditors to deliver a superior customer experience.
* ensure timely delivery of certificates.
* support invoicing and collections processes when needed.
* follow procedures, rules, and regulations to assist with scheduling and planning operations.
* maintain ongoing communication with clients to confirm service and support schedules.
* assist in qualification and competence-building initiatives to expand the resource pool.
* prepare and deliver measurement reports as required.
* perform additional tasks as assigned by management.
* monitor performance indicators to ensure customer requirements are met.
what we offer
* vacation bonuses pay
* group health insurance plan
* group retirement plan with company match
* education reimbursement program
* company-provided life insurance plan
* food vouchers
* flexible work schedule with hybrid opportunities
* benefits may vary based on position, tenure, location, and employee election
dnv is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
about you
what is required:
* bachelor’s degree or higher in business administration or a relevant field.
* minimum of 3 years of customer service experience.
* ability to thrive in a fast-paced environment while managing multiple competing tasks and demands.
* at least two years of experience in sales support or post-sales commercial activities.
* proficiency in microsoft office suite (excel, word, outlook, powerpoint).
* demonstrated eagerness to learn and grow professionally.
* strong teamwork skills, with a willingness to support and help others succeed.
* a proactive attitude, with a sense of urgency and a “can do” mindset.
* strong written and verbal english communication skills.
* we conduct pre-employment background screening.
what is preferred
* 1 year of experience related to iso 9001, iso 14001, and/or iso 45001.
* ability to read and interpret audit protocols and work instructions.
* strong interpersonal and communication skills, with the ability to effectively manage internal and external stakeholders.
* proven ability to drive results independently across functions, geographies, and stakeholder groups.
* experience working in a client management environment.
* immigration-related employment benefits, for example visa sponsorship, are not available for this position*
seniority level
* seniority level
not applicable
employment type
* employment type
full-time
job function
* job function
other
* industries
public safety
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