Technical product owner (healthtech)
we are looking for a "hands‑on" technical product owner to join our leading healthtech scale‑up. This is a high‑execution, senior individual contributor role focused on bridging business compliance requirements and engineering execution.
90% operational – technical documentation, backlog grooming, and functional validation; 10% strategic.
core responsibilities
* translate complex healthcare compliance regulations into detailed user stories with clear acceptance criteria using gherkin syntax.
* act as primary operational link between engineering, ux/ui, and operations to ensure technical feasibility and alignment.
* perform functional testing (qa) and user acceptance testing to validate releases meet the "definition of done".
* manage the end‑to‑end product lifecycle from discovery to delivery, ensuring a clean and prioritized backlog in jira.
* maintain high‑quality product documentation in confluence, including data flows, business logic, and compliance maps.
* monitor kpis (churn, adoption, mrr) and technical logs to make informed backlog prioritization decisions.
mandatory requirements
* 5+ years of software product management or product ownership for saas platforms (marketing, sales, or industrial project management profiles will not be considered).
* deep understanding of the software development life cycle (sdlc) and ability to discuss apis, microservices, and system architecture with engineers.
* expert mastery of jira software and confluence; proficiency in figma (for hand‑off) and analytics tools such as mixpanel, amplitude, or looker.
* previous experience in regulated industries (healthtech, fintech, or legaltech) is a significant plus.
* advanced english (professional/technical proficiency) and spanish.
* proactive, "no‑ego" approach to documentation and bug‑hunting.
compensation & benefits
* monthly salary: $55,000 – $65,000 mxn net (mixed payroll scheme).
* location: 100% remote – must reside in mexico.
* onboarding: one‑day on‑site induction in querétaro; travel expenses covered.
* benefits: major medical insurance (sgmm), savings fund (caja de ahorro), totalpass, and continuous professional development subsidies.
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
product owner, service desk automation & user experience (ux)
as our product owner – service desk automation & user experience (ux), you’ll lead the vision, strategy, and delivery of automation, ai‑enabled capabilities, and employee‑facing digital experiences that transform how our global it service desk operates.
locations: apodaca, querétaro, or reynosa; hybrid environment. Full‑time role.
responsibilities
* own the product vision, roadmap, and backlog for service desk automation, ai capabilities, and ux improvements.
* collaborate across itsm, digital & it shared services, ux, vendors, and service desk operations to deliver secure, scalable, and compliant solutions.
* identify and implement opportunities to automate workflows, streamline processes, and enhance self‑service tools.
* define and track kpis to improve resolution times, reduce ticket volumes, and boost satisfaction.
* champion user‑centric design and continuous improvement of the employee digital experience.
skills & experience
* experience in it service management, product ownership, or service delivery—preferably in global environments.
* proficiency in itsm platforms (servicenow preferred) and itil‑aligned service desk processes.
* hands‑on experience delivering automation, ai‑enabled capabilities, or self‑service solutions.
* strong stakeholder management and communication skills in multicultural contexts.
* agile mindset with proven ability to manage product roadmaps, backlogs, and user stories.
benefits
* promotion from within and support for learning with mentoring, training, and access to global opportunities.
* flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance.
* inclusive work environment where people of all backgrounds are respected and valued.
* benefits include 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.
* benefits vary by country and contract, but we find them compelling.
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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