Overview
Marketing Guest Experience Representative at Hilton Grand Vacations
Join to apply for the Marketing Guest Experience Representative role at Hilton Grand Vacations.
Responsibilities
- Servicing all in-house guests onsite and, at times, prior to arrival. Provide the highest level of customer service to attract guests to attend the Hilton Grand Vacation Preview of the resort.
Qualifications
- Bilingual required – able to communicate in both English and Spanish clearly in both verbal and written forms
- Excellent interpersonal and communication skills
- Detail oriented
- Computer proficiency in Microsoft Word, Excel and Outlook
- Excellent customer service skills
- Able to use sound judgment; work independently with minimal supervision
- Strong analytical and problem solving skills
Preferred capabilities
- Previous experience in Vacation Ownership and customer service
- Proficient in time management; ability to organize and manage multiple priorities
- Ability to take initiative and adapt to changes
- Recognizes an emergency situation and takes appropriate action
- Able to establish and maintain a cooperative working relation
Company and Equal Opportunity
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Marketing and Sales
Industries
- Hospitality
#J-18808-Ljbffr