Summary
the senior continuous improvement specialist leads cross-functional projects aimed at standardizing, simplifying, enhancing, automating, and improving operations within our global business services (gbs) organization. The role will focus on driving transformation across core functional areas including procure-to-pay (p2p), order-to-cash (o2c), and record-to-report (r2r). This is a high-impact role for a hands-on problem solver and change agent who can blend lean, six sigma, agile, and project management methodologies with strong data analysis and automation know-how.
scope and impact
this role operates across the entire gbs organization, driving performance and transformation initiatives that touch all transactional and analytical operations within p2p, o2c, and r2r. The senior specialist will influence both strategic and tactical decisions, working closely with functional leaders, process owners, and digital enablement teams. The outcomes of this role will directly impact service quality, cost efficiency, scalability, and stakeholder satisfaction across the global enterprise. Success will be measured by tangible improvements in process cycle times, automation adoption, compliance to standard work, and realized cost savings.
responsibilities
* lead and execute end-to-end continuous improvement initiatives across gbs functions (p2p, o2c, r2r)
* lead and deliver results through influence, engaging cross-functional teams and stakeholders to drive alignment and execution without direct authority
* develop and implement a gbs-wide operational excellence framework, including the design and rollout of standard work practices, governance models, and performance routines to drive consistent execution and service quality
* assess current processes, identify inefficiencies, and propose actionable solutions using lean, six sigma, and agile techniques
* drive standardization, process simplification, and documentation of core activities
* document current and future state processes in a structured format to enable rpa and bi automation initiatives, ensuring completeness and readiness for technical development
* collaborate with functional teams to design and implement automation solutions (e.g., macros, vba, rpa, python) to reduce manual work and enhance accuracy
* define operational and performance metrics, manage and validate data sources, and support the development of insightful reports and dashboards to track progress and drive data-driven decisions
* develop and monitor kpis to track project impact and ensure sustainability of improvements
* facilitate workshops, kaizen events, and training sessions to build a culture of continuous improvement
* act as a liaison between operations and technical teams to define requirements for automation and digitalization initiatives
* support the development of a gbs-wide continuous improvement roadmap and governance model
* prepare business cases, project charters, and benefit realization plans for initiatives