Strategic hr partnership
* act as a trusted advisor to retail and functional leaders, providing proactive support on workforce planning, organizational design, and people development to enable business growth and achieve kpis.
* anticipate business needs and translate them into hr solutions, contributing to decision-making with data, insights, and market benchmarks.
talent & workforce management
* lead staffing strategies to attract, hire, and retain top retail talent, ensuring staffing levels meet business demands (seasonality, peak times, and new store openings).
* partner with talent acquisition, talent management, and rewards coes to deploy initiatives that align with corporate guidelines and local market realities.
* support succession planning and career pathing for store managers and retail talent pools to build a sustainable pipeline.
employee experience & engagement
* drive a strong culture of employee engagement, inclusion, and belonging through coaching, feedback, recognition, and development initiatives.
* foster psychological safety and open communication channels to strengthen trust and reduce attrition.
compensation, benefits & compliance
* manage annual salary reviews, promotions, and adjustments in close partnership with rewards and in alignment with local benchmarks.
* oversee compensation & benefits administration to ensure fairness, competitiveness, and compliance with labor legislation.
* ensure accurate, timely delivery of hr processes (payroll, contracts, union relations) while safeguarding compliance with local laws and company standards.
hr operations & digital enablement
* execute seamless onboarding and offboarding experiences that reflect brand values and comply with internal and legal requirements.
* ensure hr data accuracy and integrity in sap for org structures, headcount, and employee records.
* leverage digital hr tools, analytics, and dashboards to monitor key metrics (turnover, absenteeism, engagement, performance) and drive business decisions.
leadership & change enablement
* partner with retail leaders to build management capabilities, promoting accountability, ownership, and a feedback culture.
* support change management initiatives (new business models, store formats, workforce strategies), ensuring alignment with global direction and local adoption.
* be an inspirational leader who motivates and develops the team.
* actively contribute to dei and wellbeing strategies, ensuring relevance and impact in retail operations.