Job description
the role of an area shift manager jr involves overseeing last mile operations within a delivery station. This includes managing a team of over 20 hourly associates, ensuring safety, attrition, payroll, shifts, vacations, overtime, and key operational metrics such as delivery efficiency, number of routes, and cost per shipment are aligned with business goals.
this position supports purchasing tools, services, and consumables for the station, and is responsible for achieving operational kpis and cost goals in line with the strategic plan. The aim is to maximize customer satisfaction and long-term shareholder value.
the area shift manager jr coaches and mentors the hourly team to meet performance objectives, fosters positive employee relations, and builds organizational bench strength. This involves continuously improving delivery process efficiency, promoting a culture of customer obsession, safety, and best practices.
the role also serves as a thought partner with internal teams for launching new stations and designing new delivery models.
key responsibilities
1. create a balance between work hard and have fun with associates.
2. ensure team execution aligns with business goals.
3. support process improvement activities for inefficiencies and new functions.
4. engage in process mapping activities.
5. assist in developing, documenting, deploying, and monitoring key business processes.
6. monitor operational kpis within the delivery station.
7. support organizational change initiatives.
8. conduct deep analysis of kpis.
9. support customer service and other upcoming goals.
10. measure driver performance, discipline, and customer experience.
11. execute internal audits.
12. participate in quality and process change initiatives to achieve continuous improvements.
13. implement changes or develop new processes to improve service and reduce costs.
14. develop and implement delivery station workflows and metrics according to standard processes.
required skills and qualifications
* high school diploma or equivalent.
* availability to work flexible schedules, including weekends, nights, and holidays.
* basic english skills.
* at least 2 years of previous experience.
* 1+ year experience as a people manager.
preferred qualifications
* bachelor's degree completed.
* advanced english skills.
* over 3 years of experience in operations.
* knowledge of lean manufacturing tools.
about us
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