Job summaryjoin the digital business operations department as a financial systems analyst, where you will serve as a key point of contact for providing support and solutions to both internal and external end-users of our core business applications. You will play a critical role in ensuring a seamless user experience and operational efficiency by collaborating closely with clients, technical support teams, and the yardi vendor. This position requires a strong understanding of financial systems, excellent communication skills, and a proactive approach to problem-solving.key responsibilitiesapplication support & troubleshooting:analyze, troubleshoot, and resolve user requests, incidents, and issues related to yardi and other supported applications (workiva, replicon, coupa, anaplan, jira) using service now.provide end-user support and guidance on functionalities within the yardi voyager platform.escalate complex issues to the appropriate teams or vendors, ensuring timely and effective resolution.document and track all incidents, requests, and changes, maintaining accurate and up-to-date records in the ticketing system.client & stakeholder engagement:collaborate with internal and external clients to deliver timely and effective solutions, meeting or exceeding cbre's service level agreement (sla) requirements.build and maintain positive relationships with end-users and stakeholders, understanding their needs and providing excellent customer service.communicate technical information and solutions clearly and concisely to both technical and non-technical audiences.vendor contact:liaise directly with the yardi or other third-party support teams to resolve high-impact issues, ensuring timely and effective resolution.issue analysis & prioritization:prioritize and analyze reported issues, determining root causes and implementing effective solutions.proactively identify and escalate critical issues to the appropriate teams or individuals.process improvement & optimization:identify and implement efficient support processes within the team, streamlining workflows and improving overall performance.participate in the development and documentation of standard operating procedures (sops) for common issues and tasks.project participation & team contribution:participate in projects related to financial systems, providing support and expertise.contribute to the growth and development of the team through knowledge sharing and collaboration.assist with support project planning, execution, and monitoring of projects.training & knowledge sharing:create and maintain user documentation and training materials.provide training and guidance to end-users on system functionality and best practices.share knowledge and best practices with the team to foster a collaborative environment.requirementseducation: minimum - bachelor's degree in accounting, finance, business administration, or information technology.experience:minimum of one year of experience in an accounting or finance role.minimum of one year of experience in supporting accounting applications.experience with ticketing systems (e.g., service now, zendesk, etc.) is required.experience with erp systems (e.g., yardi, oracle, sap, etc.) is required.experience with other financial systems like workiva, replicon, coupa, anaplan, and jira is preferred.knowledge of property accounting or financial systems is highly desirable.skills:strong verbal and written communication skills in english.excellent customer service and interpersonal skills.service-oriented, business-aware, and able to prioritize and manage workload effectively.strong analytical and problem-solving skills.proficient in ms office applications (excel, word, power point).accurate, organized, and detail oriented.team player with a positive attitude.