About atos group
atos group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of €7.2 billion. Operating in 54 countries under the atos and eviden brands, the company is a european leader in cybersecurity and cloud, committed to a secure and decarbonized future with ai‑powered, end‑to‑end solutions across industries.
service delivery manager - contract lifecycle management
location: any state of mexico (remote)
language: english fluent
salary range: 40‑50k before taxes and benefits above the law
job summary
atos is seeking an experienced service delivery manager to oversee contract lifecycle management for a major global account. In this highly visible, client‑facing role you will manage third‑party it outsourcing contracts end‑to‑end, ensure compliance, support procurement cycles, and serve as a trusted advisor to both client and internal delivery teams.
responsibilities contract & documentation management
* maintain and update intercompany agreements, data protection documents, and purchase orders.
* manage third‑party contracts for software, hardware, managed print services, and monthly pass‑through items.
* keep policies and procedures current and aligned to contract changes.
financial & invoicing operations
* review monthly invoice backup data, validate goods receipts, manage invoice redactions, and ensure accurate tax handling.
* ensure billing accuracy and completion within required timelines.
* conduct financial analysis and maintain monthly cash flow forecasts.
tracking & compliance
* manage the master contract tracker (mct) for all contract renewals, billing amounts, and agreement details.
* maintain logs, reporting, and documentation for audits, renewals, and monthly reporting requirements.
procurement & renewal support
* obtain and validate vendor quotes; verify usage, asset details, and year‑over‑year cost changes.
* support procurement negotiations for cost increases over thresholds.
* align contract renewals with the client’s future technology and migration plans.
* draft and coordinate work orders (wos) through approval and signature workflows.
financial forecasting & reporting
* review monthly p&l reports and research anomalies.
* forecast revenue and coordinate with finance on accruals, deferrals, and variance explanations.
* update rolling 13‑month client cash flow forecasts monthly.
client relationship & governance
* meet weekly with client counterparts (“2‑in‑the‑box”) and respond to inquiries within 24 hours.
* present updates at monthly governance meetings.
* identify and drive process improvements across contract operations.
required qualifications
* 10+ years of experience drafting, negotiating, and managing it outsourcing contracts (managed services, ito, saas, software licensing).
* strong commercial acumen and the ability to resolve issues independently.
* experience with p&l, revenue forecasting, and basic accounting concepts.
* understanding of software licensing, maintenance contracts, and it outsourcing terms.
* excellent written communication skills.
* hands‑on experience with ms office, sharepoint, and basic ariba functions.
* ability to manage multiple priorities, work cross‑functionally, and communicate with all levels of management.
* strong organizational skills, reliability, and a proactive mindset.
diversity and inclusion
atos welcomes employees from diverse backgrounds and is committed to a fair work environment for all.
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