Executive housekeeper
as an executive housekeeper, you are responsible for overseeing all housekeeping and laundry operations to deliver an excellent guest and member experience. You will evaluate guest satisfaction and set department targets and objectives.
responsibilities
specifically, you will be responsible for performing the following tasks to the highest standards:
* oversee housekeeping operations
* oversee laundry operations
* evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
* operate within departmental budgets through effective stock and cost controls and well-managed schedules
* set departmental targets and objectives, work schedules, budgets, and policies and procedures
* inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard
* monitor the appearance, standards, and performance of the housekeeping/laundry team with an emphasis on training and teamwork
* ensure team members have up-to-date knowledge of all room categories and amenities
* maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* ensure staffing levels cover business demands
* ensure ongoing training
* ensure communication meetings are conducted and post-meeting minutes generated
* manage staff performance issues in compliance with company policies and procedures
* recruit, manage, train, and develop the housekeeping/laundry team
* be competent in property management systems
* assist other departments wherever necessary
qualifications
* housekeeping/laundry experience in the hotel, leisure, or retail sector in a managerial or supervisory capacity
* a successful track record of managing a large team
* a high school certificate or equivalent
* high level of commercial awareness and cost control capabilities
* previous experience of managing a department and profit and loss account
* excellent leadership, interpersonal, and communication skills
* committed to delivering high levels of customer service
* ability to work under pressure
* it proficiency
* excellent grooming standards
* flexibility to respond to a range of different work situations
* proficiency, at an intermediate level, with computers and computer programs, including microsoft office
* strong organizational, budget management, and problem solving skills
* strong communication skills
* a passion for delivering exceptional levels of guest service
desired capabilities
- familiar with property management systems
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