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role overview
as a program/project management lead, you will take
full ownership of the end-to-end project lifecycle
, from project kick-off to production deployment. Acting on behalf of
talkdesk professional services
, you will ensure seamless delivery, operational coordination, and alignment with business outcomes. This role requires strong leadership, stakeholder management, and advanced knowledge of program and project management practices.
key responsibilities- end-to-end delivery ownership: lead the full implementation process, including configuration, uat, and integration with client systems.
- team leadership & structure: manage squads (1 pm per 3 solution consultants), supporting and mentoring less experienced team members.
- operational coordination: build strong relationships across teams and suppliers, track progress, and ensure adherence to contracts and quality standards.
- scope & budget management: balance scope, schedule, budget, quality, and risks, adapting strategies to meet project goals.
- communication & planning: develop and maintain project plans, communicate changes to stakeholders, and ensure clear understanding of requirements and commitments.
- risk & process management: continuously assess risks, develop mitigation strategies, and leverage data-driven insights to optimize project outcomes.
- collaboration & innovation: foster an environment of trust, encourage team input, and drive innovation in project delivery.
what we're looking for- advanced proficiency in scope management.
- strong expertise in program & project management, risk management, and the pmbok framework.
- beginner proficiency in estimation & planning is a plus.
- proven experience leading complex, multi-team projects across different geographies.
- excellent communication, stakeholder management, and problem-solving skills.
this role offers the opportunity to drive impact at scale, working with a global leader in cloud solutions while shaping successful project outcomes.