*these support engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below,*:
- * commvault backup, veritas netbackup, netapp storage and sanswitch administration, clustered ontap, cifs/nfs*:
- * windows, vmware, citrix xenapp and xendesktop, ucs/hp blade and rack servers, cloud (aws/azure/gcp) administration.
*:
- * oracle database, mssql database, open source database (mongodb, mysql & postgresql).
*:
- * weblogic, jboss, tomcat - tomcat, iis, glassfish.
*:
*typical accountabilities*
- responsible for monitoring alerts handling.
- responsible for handling service requests.
- responsible for diagnosing and fixing p3 & p4 end user relate incidents.
- responsible for build and deploy servers and other infra services.
- initial triaging, and remediation if possible, for all p1& p2 or else escalate it senior levels.
- responsible for incident queue monitoring and management.
- responsible for creating & implementing change requests.
- responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)responsible for creating and updating known error documentation.
*essential*
- in depth or working knowledge on cloud solutions and concepts
- experience with service now itsm tool is preferred.
- good experience in commvault backup, veritas netbackup, netapp storage and sanswitch administration, clustered ontap, cifs/nfs.
- operational experience with windows os (windows os (windows 2003/2008/2012/2016) and vmware (esxi 6.x and above).
- working experience on oracle database(8i,9i,10g, 11g,12c, 18c,19c), mssql database(2000,2005,2008, 2008r2,2012,2014, 2016, 2017,2019), open source database (mongodb, mysql & postgresql).
- operational experience on weblogic - 10g, 11g, 12c, jboss - 5.5, 6.0, 7.0, tomcat - tomcat 6, 7, 8, 9, iis - iis 6, 7, 7.5, 8, 8.5,10, glassfish - 4.1
- experience working with enterprise monitoring tool and understanding dashboards.
- experience with using knowledge articles and documented sops to resolve tickets.
- experience working in itil model.
- experience with powershell, vbscript or bash shell scripting, python, linux script preferred
*desirable*
- engineering level of experience in backup/storage/wintel//sql/middleware and cloud with respect to managing incidents, problems, changes and capacity management aspects
- multi years of work experience in technical teams working in shifts on rotational basis covering 24*7 support
- ability to work effectively in a matrix organization is essential.