Zurich'sservicenow team is recruiting aseniorbusiness analyst, who will be reporting to theleadof servicenowbusinessanalysesandwillbe:
working closely with multiple stakeholderswithin zurich groupandoperatingacross the organization,
responding to any business demand engagement for the servicenow platform,
assistingwith requirements gathering, requirements workshops, document analysis, business process descriptions,use casescenarios, business analysis,taskand workflow analysis etc. asrequiredto produce specifications
responsible for the delivery of world class servicenow based solutions supported by a team of solution architects,programme directors,anddevelopers
this person can work remotely although will need to work alongside theservicenow coreteam,theproject teamsandwith stakeholders in multiple geographies.(emea, na/latam, apac)
key aspects of the role are business needs identification
assesses and defines functional business needs and improvement areas.
identifiesand researches opportunities for enhancement aligned with strategic goals.
reviews supplier release notes andleveragesnew servicenow features to maximize benefits.
business analysis planning
chooses analysis methods based on work complexity, risk, assumptions, constraints, and dependencies.
helps develop and increase servicenow platformadoption anduse in the business.
skilled in scoping and suggesting suitable approachesleveragingnow platformcapabilities.
manages own tasks to meet deadlines.
stakeholder analysis and change
effectivelyidentifiespartners;builds and manages relationships according to individual stakeholder needs and levels of influence.
contributes to communication plans and change management for project and stakeholders.
requirements analysis and design definition
manages requirements planning, covering elicitation, approvals, process oversight, and assessment of scope changes.
collaborates with business teams to gather both functional and technical requirements, translating them into design specifications that cover functional design, user interface design, and business processes.
ensures that all work is accurately documented andmaintainedwithin the servicenow tool.
leads the transition of requirements from the product backlog into sprint planning,maintaininga comprehensive view of detailed business and functional needs.
clearly communicates requirements to development teams, ensuring that complex areas are properly understood and investigated, so potential opportunities, obstacles, or issues can be addressed effectively.
assists the project/programme manager in preparing the business case, which includes conducting cost/benefit analyses, risk assessments, defining project scope, and developing high-level plans.
programme/project management
as and whenrequired, the person may be asked to managesmallerprojects within the servicenow portfolio
manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workload
manage and oversee program/project risks, issues, dependencies, and assumptions
provide status reports on programs/projects and ensure all relevant governance processes are set up and maintained
ensure the program/project delivery teamcomplies withzurich standards and frameworks
experience and qualifications
5+years experienceof using business analysis tools/techniques to design and deliver complex technology change for large global organisations
strong engagement,communicationand facilitation skills, including presentation and influencing skills
experience of working with third party suppliers/vendors
working knowledge of itil, agile and devops methodologies
working knowledge of the servicenow platform,at leastfrom a user perspective isan advantage
strong leadership qualities and a passion for technology
the ability to build deep and lasting relationships withkey stakeholdersand team members to enhance the reputation ofservicenow team
exceptional organisational skills – able to work without supervision
ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
can communicate with impact, in a way that is open, honest,consistent,and clear to influence and align stakeholders around a proposed approach
strong negotiator, influencer, and team playerused to manage multiple stakeholders in demanding time-critical situations
strong drive and resilience to overcome challenges or setbacks to achieveprogram/projectgoals
passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
who we are
looking for a challenging and inspiring work environment where you can make a difference? At zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.
so be challenged. Be inspired. Help us make a difference.
at zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability
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