*what you'll be doing*:
- collaborate with product, development, and data teams to understand trigger logic and ensure messages are mapped to the right customer behaviors and system events
- ensure templates meet ux and brand standards - developing modular templates that support consistency
- partner with experience operations (content strategy, seo, web editing) to align copy, links, and metadata with user journeys and governance models
- troubleshoot rendering and deliverability issues
- monitor performance metrics (e.g., delivery, open/click rates, bounce/spam issues) and identify opportunities for continuous improvement
- contribute to the evolution of our customer communication framework by recommending scalable solutions and best practices
*what we are looking for*:
- familiarity with personalization, segmentation, and trigger logic based on user data and behaviors
- experience working in agile, product-led environments alongside developers and designers
- understanding of dynamic content, tokens, and data mapping
- strong troubleshooting, documentation, and communication skills
- comfort managing multiple priorities across technical and non-technical teams
*who you are*:
- a builder and problem solver with a deep attention to detail
- technically curious, operationally minded, and comfortable in both strategy and execution
- collaborative and proactive, with a strong sense of ownership
- customer-obsessed and focused on delivering communications that are relevant, timely, and valuable
- excited to contribute to a growing, multidisciplinary experience strategy & design team
*work arrangement*:
- hybrid: 3 days in office/2 days work from home
*what's in it for you*:
at arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
that's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- vision and dental assistance
- life insurance
- healthcare insurance
- 10% food/pantry vouchers
- restaurant vouchers
- 13% savings fund
- access to arrow's employee discount program
- growth opportunities, and more
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*annual hiring range/hourly rate*:
$50,* - $60,* mxn monthly
*location*: mx-jal-tlaquepaque, mexico (hpe guad office)
*time type*: full time
*job category*: business support