*join our team*:
*our exciting opportunity.*
join us as a service support specialist! This position is responsible for coordinating client-requested activities that require logistics and dispatch skills to ensure the continuous availability of client services as hyperscale cloud providers (hcps). In this area, we are responsible for full compliance with our service level agreements (slas) and receive work orders from the client's customer service center and resolve them in a timely manner.
*you will*
- be responsible managing dispatch and logistics services.
- responsible for handling continuous changes in operational processes.
- manage customer-facing cases.
- manage logístical matters such as return material authorization
- perform service desk processes.
*to be successful in the role you must have*
- recent graduate in telecom or it related.
- advance communication english (mandatory)
- at least 1 year on service desk or customer service.
- knowledge sharing and collaboration skills.
- team work skills, working with people.
- follow instructions & procedures and propose process improvements.
- excel intermediate or advance skills.
- desirable programming skills basic or intermediate level.
*why join ericsson?*
at ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
*what happens once you apply?*
click here to find all you need to know about what our typical hiring process looks like.
*primary country and city*: mexico (mx) || queretaro
*req id*: 771503