About the role
we are seeking a customer service ambassador to join our team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
key responsibilities:
* identify and resolve customer issues in a timely and professional manner
* collaborate with the team to find practical solutions to customer problems
* provide service to our client's global customer base in multiple languages
required skills and qualifications:
* adaptability: ability to thrive in a fast-paced environment and quickly adapt to changes
* communication: excellent verbal and written communication skills with colleagues and customers
* empathy: genuine care for customers' needs and a passion for helping others
* language proficiency: impeccable written and spoken english, along with proficiency in spanish
benefits:
* laws benefits
* social security (imss)
* 12 vacations days after first year
* vacation bonus (prima vacacional)
* christmas bonus (aguinaldo)
* sunday bonus (prima dominical)
* food vouchers
* health insurance
* excellent work environment
* opportunities for growth
our client background
our client is one of the largest independent music streaming platforms in the world.