Requirements
* bachelor's degree in systems engineering, information technology, computer science, or a related field.
* minimum of 2–4 years of experience in hardware and software technical support.
* knowledge of windows and/or linux system administration, microsoft 365 support, and active directory account management.
* demonstrated ability to troubleshoot hardware and software issues using zoom, slack, and remote desktop tools.
* identity & access (okta): proficiency in okta administration, with primary tasks including password resets, troubleshooting multi-factor authentication (mfa), and user lifecycle management.
* proficiency in jira service management (jsm); high ticket hygiene and sla management are essential.
* effective communication, customer service orientation, and ability to document technical procedures.
main responsibilities
* resolve user requests and incidents via tickets, email, and phone, ensuring agreed-upon response times.
* monitor and maintain hardware and software inventory, log changes, and manage licensing.
* create and maintain technical documentation: user guides, support procedures, and incident logs.
* participate in it projects: software deployments, migrations, new site installations, and infrastructure upgrades.
* provide basic user training on corporate tools and cybersecurity best practices.
candidate profile
* soft skills: strong self-starter with excellent written communication skills. Must be able to work in real-time to ensure no knowledge loss during this temporary assignment.
* reliability: must have a stable, high-speed home internet connection and a secure workspace.
we offer:
* competitive salary
* 100% remote work
* collaborative and stable work environment.