We''re salesforce, the customer company, inspiring the future of business with ai + data + crm. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you''ve come to the right place.
Salesforce professional services latam is entering a defining new era — the agentic enterprise. With our delivery organization now fully integrated into the latam regional structure, we are positioned to deliver seamless, end-to-end customer experiences with unprecedented speed and precision. Our teams operate across brazil, mexico, growth north, and growth south markets, collaborating as one unified force to drive transformational outcomes for our customers.
Overview of the role
salesforce is seeking an experienced engagement delivery senior manager to join the latam professional services delivery team. This role is central to executing and owning the delivery of complex, multi-cloud salesforce implementations across the region.
The engagement delivery director is a senior individual contributor and delivery leader who owns the customer relationship from a delivery standpoint, drives project health, and ensures our customers realize measurable business outcomes. This role operates at the intersection of delivery excellence, commercial accountability, and executive relationship management.
Your impact
delivery leadership
own end-to-end delivery of complex, multi-cloud salesforce engagements, ensuring on-time, on-budget, and high-quality outcomesserve as the primary executive point of contact for customers throughout the engagement lifecycledrive delivery governance, risk identification, and corrective action to prevent escalationslead project kick-offs, executive steering committees, and milestone reviewspartner with technical architects and solution consultants to align delivery approach with customer objectives
customer success & relationship management
build and maintain trusted, strategic relationships with c-level and senior customer stakeholderstranslate complex business challenges into actionable delivery plans and outcomesidentify and drive expansion opportunities (follow-on work, additional clouds, new business units) in partnership with the services sales teamrepresent salesforce''s delivery capabilities and methodologies with credibility and executive presence
commercial accountability
own the financial health of assigned engagements — revenue recognition, margin, utilization, and forecastingpartner with pre-sales on scoping, sow development, and resourcingsupport accurate pipeline and backlog reporting in alignment with the portfolio services operating modelproactively identify and escalate commercial risks and opportunities
regional collaboration
contribute to latam-wide delivery excellence, csat improvement, and knowledge sharing
required qualifications
10+ years of professional services, consulting, or program/project management experience5+ years of experience managing large-scale, complex technology implementations (salesforce platform experience strongly preferred)demonstrated track record of owning executive-level customer relationships and driving successful outcomes on high-visibility engagementsstrong financial acumen — experience managing p&l, revenue forecasting, and engagement marginexcellent communication, facilitation, and executive presence skills in both spanish and english (portuguese a plus)proven ability to lead and influence cross-functional teams in a matrix environmentexperience operating in a fast-paced, high-growth regional environment with multiple concurrent engagementsagile/scrum delivery methodology certificationspmp, pgmp, or equivalent project/program management certifications
preferred qualifications
experience delivering salesforce multi-cloud implementations (sales cloud, service cloud, marketing cloud, mulesoft, data cloud, agentforce, etc.)experience in industries such as financial services, manufacturing, retail, or public sector in the latam marketactive salesforce certifications (or ability to achieve upon hire)
#j-18808-ljbffr