The role of a technical assistance expert involves assisting r365 customers with software integration functions.
key responsibilities:
* prompt customers for information to troubleshoot problems
* identify solutions to problem reports and deliver them to customers
* help customers understand software integration functions
* route non-integration issues to appropriate teams
* diagnose and document software defects and escalate them to the manager
* participate in live chats
* manage personal queue of customer tickets
* identify gaps in company self-help documentation
* train and mentor new team members at the request of management
requirements:
* high attention to detail
* excel knowledge
* flexible and adaptable based on client and internal team needs
* solution oriented mindset
* effective communication skills
* strong technical aptitude
* a passion for helping people get the most out of technology
as a key member of our team, you will be responsible for providing expert technical assistance to our clients. This includes troubleshooting complex problems, identifying solutions, and delivering results-driven outcomes.
in this role, you will work closely with our internal teams to ensure seamless integration of software functionality, identify areas for improvement, and develop innovative solutions to meet our clients' evolving needs.
if you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.