Role purpose
hsbc digital solutions is a global team of over 3,500 technologists and innovators dedicated to building digital solutions that impact over 41 million customers worldwide. We're developing cutting‐edge mobile apps, online experiences, and secure technology platforms, driving innovation in a data‐driven world. Join our cross‐functional team and play a key role in transforming our digital capabilities. Architect and command the digital future for the americas. You will own the product strategy and execution for our digital platforms (mobile, web) and build a world‐class, api‐first ecosystem that drives business growth and delivers a seamless customer experience. As a key member of the americas tech command staff, you will transform our digital capabilities from a maintenance function into a primary engine for innovation and commercial success. You will pioneer the integration of artificial intelligence and advanced human‐ai collaboration models to create hyper‐personalized, predictive, and intelligent digital experiences for our customers.
key responsibilities
* co‐own the digital product roadmap: co‐define and execute the end‐to‐end product strategy and roadmap for the americas, from ideation and customer research to launch and data‐driven iteration, ensuring it aligns with customer needs and commercial goals.
* architect the americas api ecosystem: lead the design and implementation of a modern, scalable api ecosystem. Drive an api‐first culture across the organization to unlock new business models, foster innovation, and accelerate speed‐to‐market.
* pioneer ai‐driven digital experiences: champion and lead the integration of ai/ml models into our digital products. Leverage advanced ai strategic partners (e.g., mcp) to synthesize market intelligence, accelerate decision‐making, and identify novel product opportunities.
* lead a "one team" of product & engineering: command a cross‐functional team of approximately 60 technologists across the us, india, china and mexico. Forge a high‐performance "one team" culture of ownership, radical accountability, and customer obsession to deliver a world‐class, secure, and stable digital experience.
* drive commercial outcomes: partner with business leaders to translate digital strategy directly into measurable business growth, customer acquisition, and revenue targets.
requirements and qualifications
* minimum of 10 years of experience in digital product leadership.
* proven track record of launching and scaling successful, customer‐facing digital products (e.g., mobile apps, web platforms) in a large, global, matrixed organization.
* a true product mindset: obsessed with the customer experience, deeply empathetic, and relentlessly focused on solving user problems through technology. You live and breathe data‐driven decision‐making.
* modern api & architecture mastery: deep expertise in modern api strategy and architecture (microservices, api gateways, cloud‐native). You understand how to build platforms, not just products.
* strong commercial acumen: proven ability to connect technology strategy to p&l impact. You understand the business of digital and can articulate value to executive stakeholders.
* transformational leadership: a proven culture‐builder who can inspire.
eeo statement
hsbc is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At hsbc we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
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