_*lalamove*_ has become a global platform that provides on‑demand delivery services. Lalamove’s bi & analytics team sits at the heart of the platform. The team produces quantitative insights that enable lalamove to develop incisive, real‑time products and strategies that yield an efficient and competitive marketplace.role overviewthe primary function of this role is to analyze data to design and execute initiatives to improve the user experience by adjusting demand, while minimizing costs and streamlining processes associated with the supply side of our business to drive a healthy platform for our products/cities. This data‑driven function requires a combination of analytical thinking and leadership skills to oversee relationships with a very valuable part of our business.main responsibilitieswork with internal teams (customer service, finance & other stakeholders) to investigate driver’s issues & deliver optimal solutions;engage and collaborate with every function within the driver operations team and others, both lateral and vertical, to elevate driver’s current issues and propose changes (if needed) in process & policy for drivers.analytics: use data to understand driver behavior in order to enhance our communication and incentive programs based on vehicle type.analyze impacts on supply/demand by seeking opportunities in driver availability hours, engagement (order/active driver), and specific supply shortages in certain regions during the weekly schedule.develop and optimize processes: take general ideas and break them down into actionable steps with progressive deadlines for completion.continuously review and improve existing reports.do everything possible to support and enhance the quality of our services.what are we looking forbachelor's degree in engineering, data science or related field.advanced english level (b2‑c1).at least 2 years of experience in data analysis.strong ability in ms office (excel) and google sheets.an open‑minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background).strong sense of prioritization, and a structured mindset to cover multiple things at the same time, without compromising on quality.lss or related certification is a plus.knowledge of tableau, power bi, data studio, and other data visualization tools (desirable), preferably with proficiency in programming languages.tipo de puesto: tiempo completosueldo: $25,000.00 - $30,000.00 al meshorariolunes a viernesprestacionesseguro de gastos médicos mayoresvales de despensaexperienciaexcel/sheet: 2 años (deseable)data analyst: 2 años (deseable)idiomainglés avanzado (deseable)lugar de trabajo: empleo presencial
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