Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de ti a importantes compañías nacionales e internacionales.
por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como:
soporte técnico bilingue
* profesionista o técnico en áreas de informática (o carrera a fin)
* al menos 6 meses de experiência en roles de soporte service desk
* conocimiento básico de itil fundations (incidencias, requerimientos, seguimientos)
* conocimiento de hardware de equipo de computo
* conocimiento de soporte a impresoras
* conocimiento de soporte a software y configuración de so. (dominio, configuración de red, outlook, pst, permisos, vpn, drivers, etc.)
* ingles conversacional avanzado
tipo de puesto: tiempo completo
salario: $18,000.00 - $19,000.00 al mes
horario:
* turno de 8 horas
prestaciones:
* seguro de vida
* vales de despensa
idioma:
* inglés (obligatorio)
lugar de trabajo: empleo presencial
technical support agent
job description
* install, maintain, improve and repair equipment, plant, services and building installations to set levels effectively in compliance with best practices ensuring production efficiency can be met within a safe well-presented facility.
* respond to technical issues affecting production and maintain electrical and mechanical services
responsibilities
* attend breakdowns, identify fault and problem solve, with minimal downtime to production
* carry out diagnosis of faults, the maintenance and repairs to all types of plant and equipment in a safe, timely and professional manner and return equipment to operational service
* estimate length of time required to complete a job and likely consequences of failure to complete work within required timescales
* identify and escalate any activity that has the potential to cause harm or damage
* report breakdown root causes, equipment faults and concerns to management
qualifications
* a levels, onc, city & guilds level 3, btech national diploma level 3, ivq technician diploma, nvq level 3
* professional accreditation with an industry related body would be advantageous
* completed a recognized indentured apprenticeship in facilities management
* practical hands-on approach to problem solving
* experience of leading and developing (multi-skilled) people
* strong pc skills and experience of packages such as sap (standard analyses: purchasing information system)
about autozone
autozone de méxico es el líder minorista y distribuidor de partes y accesorios automotores en las américas. En méxico hay más de 800 tiendas; dos centros de distribución; un store support center, el centro de apoyo a tiendas (cat) ubicado en monterrey,; un business and technology store support center (btssc) ubicado en chihuahua; más de 16,000 autozoners en todo el país. Nuestro enfoque es el cliente y going the extra mile define quiénes somos. Autozone y alldata son empleadores que ofrecen igualdad de oportunidades. Todos los candidatos serán considerados sin distingo de edad, raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, veteranía o discapacidad, ni cualquier otra categoría legalmente protegida.
job identification: 8877
job schedule: full time
autozone, y su subsidiaria alldata son empleadores que ofrecen igualdad de oportunidades. Todos los candidatos serán considerados para empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, veteranía o discapacidad.
bilingual technical support
hoy
to be qualified for this role, you should have:
* full availability 24/7
* minimum 6 months' call center experience (service desk, it help desk campaigns)
* strong communications skills in english and spanish (speaking and writing)
* ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries
salary & benefits:
* $18,000 base salary / 48hrs per week
* $3,000 performance bonus
* 2 days off
* food coupons
* life medical insurance
* permanent placement / direct hired
technical support specialist
hoy
technical support engineer
hoy
hp section: hp’s commitment to diversity, equity and inclusion. Hp is a global technology company with 55,000 employees. We celebrate belonging and encourage authentic self-expression. We are an equal opportunity employer. Job descriptions contain responsibilities, qualifications and knowledge areas for various hp roles.
field technical support
hoy
job summary
* lead technical support for end users and authorized service providers using proactive monitoring for issue prevention
* maintain high customer satisfaction, address issues promptly, and provide comprehensive software services for post-sales and service delivery support
responsibilities
* maintain high level of customer satisfaction by clarifying customer needs and ensuring fulfillment
* address and manage customer-relation issues with promptness and escalation as per procedures
* lead direct post-sales technical support for end users and service providers
* use proactive monitoring to identify prevention opportunities
* maintain documentation on work orders, software, inventory
* collaborate to improve operations and standardize processes globally
* adhere to standards, ensure data confidentiality, support business processes
* complete process-oriented tasks and share technical information
* identify and solve varied problems with forward planning
education & experience
* high school diploma or equivalent; typically 4-6 years related experience
knowledge & skills
* o/s, unix, networking knowledge; itil knowledge
* strong communication and presentation skills
* leadership and coaching capabilities
about hp
hp is a company with a global presence and a culture of diversity and inclusion. We operate in more than 170 countries and value innovation and learning.
technical support agent/call center
hoy
tier 1 technical support representative
l1 tech support jr. Bilingual
training: onsite 4 weeks. San nicolas de los garza
must have: basic troubleshooting skills, fluent english, customer service and call center experience
hybrid scheme: 3 days a month in the office, the rest home office
schedule: monday - friday, weekends off
monthly gross salary: $17,500 mxn
tipo de puesto: tiempo completo
salario: $7,000.00 - 17,500.00 al mes
horario:
* diurno
* lunes a viernes
* turno de 10 horas
* turno matutino
prestaciones:
* caja de ahorro
* seguro de vida
* vales de despensa
educación:
* técnico superior trunco o en curso (deseable)
experiência:
* soporte técnico: 1 año (deseable)
idioma:
* inglés (obligatorio)
* português (obligatorio)
lugar de trabajo: empleo presencial
junior technical support analyst (remote)
hoy
seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring junior technical support analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced ai technology, we serve as the bridge between your aspirations and a rewarding professional trajectory. Partnering with renowned tech firms globally, we're ready to empower our team with fresh talent poised to make a significant impact.
introduction to the role:
are you someone with a knack for problem-solving and a passion for technology? As a junior technical support analyst, you'll play a crucial role in providing technical assistance and troubleshooting solutions to end-users. Guided by seasoned professionals, you'll gain hands-on experience in diagnosing technical issues, resolving software and hardware problems, and ensuring customer satisfaction through effective communication and support.
position overview:
* location: fully remote
* schedule: flexible
key responsibilities:
* diagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as needed
* document support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and solutions
* collaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices
* stay updated on product knowledge and industry trends, continuously enhancing your technical skills and expertise
qualifications:
* bachelor's degree in computer science, information technology, or a related field preferred
* strong problem-solving skills with the ability to analyze and resolve technical issues efficiently
* excellent communication and interpersonal skills, with a customer-focused approach to technical support
* detail-oriented with a high level of accuracy in documenting technical procedures and solutions
* ability to work effectively both independently and as part of a collaborative team
* enthusiasm for learning and a proactive attitude towards professional development in the field of technical support
why choose this opportunity?
winged recruitment is committed to nurturing the growth and development of aspiring technical support professionals. Through our ai-driven processes and supportive work environment, we offer opportunities for hands-on learning and career advancement in the dynamic field of technical support. This role isn't just about gaining experience; it's about building a foundation for a successful career in technology.
application process
service desk - technical support (trilingual)
hoy
what you’ll do:
* ensure proper recording, documentation, and closure
* provide remote resolution to issues/queries where applicable
* act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle
* single point of contact for the end users related to issues/requests
* log, track, route, and redirect problems to the correct resources
* properly escalate unresolved queries to the next level of support
* provide level 1 support for end user issues and convey resolutions to end user queries
must haves:
* 2-3 years of work experience in technical support environment
* understanding of windows active directory to troubleshoot accounts and access
* good knowledge of o365 support - outlook, intune, onedrive, mfa configuration & troubleshooting
* understanding of windows os support activities
* printer functionalities
* understanding of different hardware and os (desktop, laptop)
* understanding of microsoft office suite and troubleshooting
* knowledge of networking and vpn connectivity
* provide level 1 support and remote resolution
* availability 24/7 - shift rotation
* excellent proficiency in english, spanish and portuguese
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $30,000.00 - $32,000.00 al mes
horario:
* incluye días feriados
* rotativo
* turno de 8 horas
prestaciones:
* seguro de gastos médicos mayores
* seguro de vida
* vales de despensa
idioma:
* portugués (obligatorio)
* inglés (obligatorio)
lugar de trabajo: empleo presencial
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