Turner & townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.
job description
we are seeking a detail‑oriented document controller to support hospitality (hotel) development projects, with a strong focus on project closeout and compliance documentation. This is an on‑site role, requiring consistent presence at the project location to coordinate documentation directly with construction, facilities management, and asset management teams.
the document controller will play a key role in ensuring all project documentation meets hotel brand standards, regulatory requirements, and operational readiness criteria prior to handover.
key responsibilities
* support the fm and asset management teams in the closeout of hospitality projects, ensuring all required documentation is complete, accurate, and compliant with brand and operational standards.
* maintain a strong on‑site presence, working closely with contractors, consultants, and project stakeholders to collect, verify, and organize documentation in real time.
* establish and manage a document control system, ensuring effective tracking of documents, approvals, revisions, and compliance requirements.
* coordinate communication between construction, fm, asset management, and hotel operations teams to ensure smooth document handover aligned with operational needs.
* ensure familiarity with all phases of hospitality development projects, including design, construction, commissioning, and handover.
* support and manage the full project closeout process, including o&m manuals, as‑built drawings, warranties, certifications, and regulatory documentation.
* create and maintain structured document control folders and systems for each project, ensuring easy access and audit readiness.
* develop and enforce document control procedures and guidelines in line with company standards and hospitality industry requirements.
* prepare, operate, and continuously improve document control procedures aligned with the company’s document management system.
* track and report document status, providing daily, weekly, and monthly updates on progress and compliance.
* ensure documentation aligns with hotel brand standards, operator requirements, and asset management expectations.
* support audits and inspections by ensuring complete and accurate documentation availability on‑site.
qualifications
* minimum 5+ years of experience as a document controller in the construction industry, preferably with hospitality or hotel development projects.
* proven experience supporting project closeout in complex or multi‑disciplinary projects, with strong on‑site coordination.
* bachelor’s degree in a relevant field (e.g., engineering, architecture, or construction management).
* familiarity with hospitality brand standards and handover requirements is highly preferred.
* experience in data management, document mapping, and reporting processes.
* proficiency in microsoft office suite and document management systems.
* experience preparing daily, weekly, and monthly reports.
* fluent in english and spanish (written and verbal), able to coordinate with international stakeholders.
* pmi or other project management certification is a plus.
preferred competencies
* self‑driven, proactive, and highly organized with strong attention to detail.
* excellent communication and coordination skills, particularly in on‑site environments.
* ability to manage multiple stakeholders in fast‑paced hospitality project settings.
* strong understanding of compliance, audit readiness, and operational handover requirements.
turner & townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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