Experience and education2+ years of hands‐on experience with operational parameters and troubleshooting in at least one of the following areas: infrastructure/systems administration, networking, devops, compute, storage, database, big data & analytics, application‐level services, serverless, or application development in a distributed systems environment.bachelor's degree in computer science, engineering, math or a related discipline required; equivalent work experience may substitute for a minimum of 4 years.proficient english communication skills in both technical and business contexts.about aws enterprise supportaws enterprise support is looking for a technical account manager to support our customers' creative and transformative spirit of innovation across all technologies.this is a technical role where you will serve as the principal technical advisor and "voice of the customer".
key responsibilitiesprovide support to resolve enterprise customer inquiries regarding aws services or cloud.complete analyses and present periodic reviews of operational performance to customers.ensure aws environments remain operationally healthy while reducing cost and complexity.foster trusting relationships with customers, understanding their business needs and technical challenges.lead technical discussions with senior leadership regarding incidents, trade‐offs, proactive scope and risk management.qualificationsextensive experience in one or more of the following areas: software design or development, content distribution/cdn, scripting/automation, database architecture, ip networking, it security, big data (hadoop/spark), operations management, service‐oriented architecture.external enterprise customer‐facing experience as a technical lead, presenting to both large and small audiences.experience in a 24x7 operational services or support environment.experience with aws services and/or other cloud offerings.about the teamsales, marketing and global services (smgs) is responsible for driving revenue, adoption, and growth from the largest and fastest‐growing small‐to‐mid‐market segments.smgs works closely with customers to understand their needs and help them achieve the greatest value from aws.
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