Overviewat cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build ai-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the world's best hotel pms solutions provider and landed on deloitte's technology fast 500 again in 2024 – but we're just getting started.how you'll make an impact:as a sr. Site reliability engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable aws cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.our sre team:we're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.what you bring to the team:design and implement reliable, scalable, and efficient cloud infrastructure to support our global platform's growthmaintain and support highly loaded kubernetes (eks) clusters and infrastructure-related componentsdevelop and continuously improve monitoring and logging systems using prometheus, datadog, and loki stacksparticipate in on-call rotation to support production environment and ensure rapid response to outageslead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measurescollaborate with development teams to establish service level objectives (slos) and ensure systems meet or exceed reliability targetschampion sre best practices across engineering, mentoring teams on resiliency, performance optimization, and scalabilityautomate platform operations with infrastructure-as-code (terraform) and configuration management toolswhat sets you up for success:5+ years of hands-on experience as a sre or systems engineer working extensively with aws cloud infrastructure3+ years of production experience with kubernetes, docker, and helm charts at scaleproven track record implementing and scaling elastic kubernetes service (eks) platformsstrong expertise with monitoring, logging, and alerting technologies (elk, datadog, loki, or aws cloudwatch)experience with gitops and argocdworking knowledge of web infrastructure including nginx, ingress controllers, mysql/postgresql/aurora, redis/memcached, and sqsbonus skills to stand out:advanced database administration experience with aurora, mysql, or postgresqlsupport and enhance the release process through ci/cd pipeline development and optimizationexperience working in pci-compliant environments and security-focused infrastructurefamiliarity with kong api gateway and api management at scalewhat to expect - your journey with usbehind cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, ai architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using ai to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.benefitsoverall 10 best places to work | hoteltechawards (2025)top 10 people’s choice(2024)remote first, remote alwayspto in accordance with local labor requirementsmonthly wellness fridays - enjoy an extra long weekend every monthfull paid parental leavehome office stipend based on country of residencyprofessional development courses in cloudbeds universityaccess to professional development, including manager training, upskilling and knowledge transfereveryone is welcome - a culture of inclusioncloudbeds is proud to be an equal opportunity employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our hr team by phone at 858-201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an american sign language (asl) interpreter where needed as a reasonable accommodation for the hiring processes.to all staffing and recruiting agencies: our careers site is only for individuals seeking a job at cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.equal employment opportunity informationfor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
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