Job description
as an associate representative – inside sales, you will interact with existing customers by phone and email to increase sales of the company’s products and/or services. Your responsibilities include obtaining and up‑selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. You will collaborate with outside sales to ensure goals are being met.
responsibilities
* obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
* increase orders by suggesting related items, explaining features, and checking customer’s buying history.
* own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
* prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reasons for loss of order.
* review open customer order reports and act on open items, including those that may be at risk in meeting customer promised delivery dates.
* maintain distribution system backorder report, associated customer expediting report and notifications.
* report industry trends, competitive pricing and customer feedback to management.
qualifications
* high school degree or equivalent required; bachelor’s degree preferred.
* preferred knowledge and experience in sales and sales administration; 0–2 years of experience acceptable.
* familiar with microsoft office and basic computer skills.
* ability to perform multiple tasks simultaneously.
* ability to work in a team environment.
* ability to communicate clearly, both verbally and in written form.
* attention to detail.
* ability to prospect and market concepts to existing and new accounts.
* ability to act and solve routine or standard problems.
* ability to identify and define problems and possible solutions independently.
* ability to work independently with supervision.
* ability to travel up to 25%.
about the team
wesco builds, connects, powers, and protects the world. As a leading provider of business‑to‑business distribution, logistics services and supply‑chain solutions, we create a world you can depend on. We promote a culture grounded in teamwork and respect, with over 20,000 people worldwide. Through comprehensive benefits and community engagement, we create an environment where every team member can thrive.
founded in 1922 and headquartered in pittsburgh, wesco is a publicly traded (nyse: wcc) fortune 500® company.
equal employment opportunity
wesco international, inc., including its subsidiaries and affiliates, provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. Us applicants only, we are an equal opportunity employer.
los angeles unincorporated county candidates only: qualified applicants with arrest or conviction records will be considered for employment in accordance with the los angeles county fair chance ordinance and the california fair chance act.
job details
seniority level: entry level
employment type: full‑time
job function: sales, business development, and general business
industry: wholesale
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