Offer
career development according to your profile and interests.
Work in one of the best companies and feel proud.
Access to an innovative methodology and tools.
Direct contact with experts worldwide.
Use of work schemes and cutting‑edge technologies.
Constant training.
Work environment based on teamwork and collaboration.
Participation in international projects.
Key responsibilities
discovery & requirements
lead discovery workshops across itsm, itom, itam (sam/ham), dex, ea, and integrations.
Gather and document functional requirements, process flows, and design decisions.
Design & functional definition
define user stories, acceptance criteria, and functional configuration guidelines.
Ensure alignment with servicenow ootb capabilities using a configuration‑first approach.
Own and maintain design artifacts, ensuring formal sign‑off with nwn stakeholders.
Collaboration & delivery support
provide functional guidance and clarification to offshore development teams.
Partner with technical teams to ensure accurate implementation of designs.
Validation & testing
validate configured solutions against approved functional designs.
Support uat preparation by reviewing test scenarios and expected outcomes.
Scope & governance
help manage project scope by clearly distinguishing in‑scope vs. out‑of‑scope requirements.
Qualifications
experience
8+ years of experience as a business analyst and/or servicenow functional consultant.
Proven experience delivering servicenow implementations across itsm, itom, and itam.
Language
advanced english proficiency (written and spoken).
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